Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Elisabeth Johnson

Elisabeth Johnson

Springfield

Summary

Dynamic Surgery Coordinator Assistant at The Eye Center LLC, adept at optimizing patient scheduling and enhancing operational efficiency. Proven track record in compliance with HIPAA regulations and exceptional patient communication, resulting in reduced wait times and improved patient satisfaction. Detail-oriented and committed to fostering strong relationships with patients and healthcare providers.

Overview

17
17
years of professional experience

Work History

Surgery Coordinator Assistant

The Eye Center LLC
08.2017 - 09.2025
  • Responsible for scheduling initial and follow-up surgery coordination appointments, coordinating with clinical staff and patients.
  • Maintained accurate patient records and updated scheduling systems regularly.
  • Communicated effectively with referring providers to facilitate cataract and other ophthalmic evaluations.
  • Supported pre-operative processes by gathering necessary patient information.
  • Resolved patient inquiries regarding surgery details and preparation protocols.
  • Prepared financial consults and counseled patient about personal financial responsibility; if needed, collaborated with billing to resolve patient accounts.
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
  • Documented and collected patient data in Modernizing Medicine to maintain accuracy and security.
  • Maintained an efficient surgery coordination schedule by monitoring daily activities and resolving potential conflicts.
  • Enhanced patient experience by efficiently scheduling surgery coordination and necessary pre-operative appointments.
  • Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
  • Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
  • Communicated with patients on phone and in person to enter and update medical history in database.
  • Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
  • Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
  • Collected payments in advance of all surgeries.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Answered telephone calls to offer surgery information, answer questions, and direct calls to staff if needed.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Coordinated with facilities to set up surgeries for two ophthalmic surgeons.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted in daily administrative tasks, enhancing team efficiency and organization.
  • Maintained accurate records and files, contributing to streamlined information retrieval processes.
  • Managed correspondence and documentation, fostering effective communication with prospective and existing patients.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.

Dental Front Office Receptionist

Advantage Dental Group
03.2010 - 05.2017
  • Managed patient scheduling and appointment coordination to optimize office efficiency.
  • Facilitated patient check-in processes and maintained accurate records in dental management software.
  • Developed strong relationships with patients, enhancing customer service and satisfaction levels.
  • Resolved patient inquiries and concerns promptly, fostering a positive office environment.
  • Collaborated with dental professionals to enhance operational efficiency during peak hours.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Helped patients complete necessary medical forms and documentation.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Received and routed laboratory results to correct clinical staff members.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Worked with an independent registered dental hygienist and staff dentist to process and submit in-house dental treatment referrals to Oregon Health Plan.

Dental Receptionist

Hayden Family Dental
06.2008 - 10.2009
  • Coordinated recruitment efforts, ensuring timely scheduling of interviews and communication with candidates.
  • Assisted in onboarding processes, providing new hires with essential training materials and resources.
  • Supported payroll processing by verifying timekeeping submissions and resolving discrepancies promptly.
  • Assisted Human Resource manager with benefits administration, addressing employee inquiries regarding enrollment, changes, and claims processes.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Helped employees register for benefits programs using online portals.

Education

Associate of Science - Administration of Justice

Los Angeles Harbor College
Wilmington, CA

Skills

  • Compliance with HIPAA regulations

  • Patient scheduling, insurance verification, counseling patients for eyelid surgery, following up with patients and communication of post-surgery concerns

  • Management of surgery waitlists and orders

  • Effective written communication and document digitization

  • Detail-oriented organization

Interests

  • Commissioned Stephen Minister, providing spiritual guidance and support to parishioners as referred by pastoral staff
  • Active in Central Lutheran Church's ministry to those who can no longer attend services
  • Active in Life Group through Springfield Faith Center
  • Gardening and being an avid reader is my ideal form of therapy!


Timeline

Surgery Coordinator Assistant

The Eye Center LLC
08.2017 - 09.2025

Dental Front Office Receptionist

Advantage Dental Group
03.2010 - 05.2017

Dental Receptionist

Hayden Family Dental
06.2008 - 10.2009

Associate of Science - Administration of Justice

Los Angeles Harbor College

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