Elisabeth Jones
Salisbury,NC
Summary
Dynamic professional with extensive experience in customer service and team leadership. Skilled in training new staff and resolving customer issues efficiently. Eager to contribute to a collaborative environment focused on customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Customer Experience Agent
Lowe's Home Centers, LLC
Remote, Remote
11.2022 - Current
- Assisted customers with inquiries via phone and email communication.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Educated customers on product features and services to enhance understanding.
- Trained new team members on customer service protocols and tools.
- Resolved customer queries and complaints in a timely manner.
Server/Bartender
Chophouse 101
Kannapolis, North Carolina
03.2022 - 09.2022
- Provided exceptional customer service in a fine dining environment.
- Assisted in training new servers on restaurant procedures and menu items.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
Server
Logan's Roadhouse
Concord, North Carolina
09.2020 - 03.2022
- Provided excellent customer service in fast-paced dining environment.
- Assisted team members during busy periods to ensure smooth operations.
- Engaged with guests to create a welcoming atmosphere and encourage feedback.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Laborer
Metrolina Green Houses
Huntersville, North Carolina
01.2019 - 08.2020
- Assisted in daily greenhouse maintenance and cleanliness tasks.
- Collaborated with team members to ensure efficient workflow in operations.
- Followed safety protocols to maintain a safe working environment for all staff.
- Loaded and unloaded plants for distribution to retail locations.
- Monitored plant health and reported issues to supervisors promptly.
- Operated machinery for planting and maintaining various plant species.
Sales Associate/Department Lead
Belk Department Store
Concord, North Carolina
05.2018 - 01.2019
- Maintained merchandise displays to ensure a visually appealing shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and patience.
- Collaborated with team members to achieve sales goals and improve service quality.
- Educated customers on store policies and loyalty programs for enhanced engagement.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Business Administration And Management
Wilmington University
New Castle, DESkills
- Customer service
- Team building
- Conflict resolution
- Effective communication
- Problem solving
- Training and development
- Escalated call handling
- Call center experience
- Customer retention strategies
- Salesforce CRM
- Multitasking and prioritization
- Active listening
- Policies and procedures adherence
- De-escalation techniques
Timeline
Customer Experience Agent
Lowe's Home Centers, LLC
11.2022 - Current
Server/Bartender
Chophouse 101
03.2022 - 09.2022
Server
Logan's Roadhouse
09.2020 - 03.2022
Laborer
Metrolina Green Houses
01.2019 - 08.2020
Sales Associate/Department Lead
Belk Department Store
05.2018 - 01.2019
Bachelor of Science - Business Administration And Management
Wilmington University