Ellie Knipper
Bellbrook,OH
Summary
Proven server and bartender at Sycamore Creek Country Club, adept in food safety practices and guest satisfaction. Excelled in customer service, enhancing loyalty through personalized interactions and upselling. Skilled in Microsoft Excel and critical thinking, consistently praised for exceptional service. Cultivated a welcoming atmosphere, contributing to the club's esteemed reputation.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server/ Bartender
Sycamore Creek Country Club
03.2021 - Current
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Greeted guests warmly to foster a welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with members engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to the club's reputation for exceptional service by consistently receiving positive reviews from satisfied members.
Host
Texas Roadhouse
12.2020 - 03.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided patrons with estimated waiting times during peak service hours.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Developed rapport with regular patrons to foster sense of community within establishment.
Server
Bethany Lutheran Village
08.2019 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet residents needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Business Administration
Sinclair Community College
Dayton, OH05-2025
High School Diploma -
Ohio Connections Academy
Mason, OH06-2021
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Customer Service
- Critical Thinking
- Active Listening
- Customer Relations
- Microsoft Excel
- Professional telephone demeanor
- Problem-solving abilities
Timeline
Food and Beverage Server/ Bartender
Sycamore Creek Country Club
03.2021 - Current
Host
Texas Roadhouse
12.2020 - 03.2021
Server
Bethany Lutheran Village
08.2019 - 01.2021
Associate of Science - Business Administration
Sinclair Community College
High School Diploma -
Ohio Connections Academy
Similar Profiles
Thomas HeberlingThomas Heberling
Pool Server at Sycamore Creek Country ClubPool Server at Sycamore Creek Country Club
Maria WeybrightMaria Weybright
Server at Sycamore Hills Country ClubServer at Sycamore Hills Country Club
Joseph CrowleyJoseph Crowley
Caddie at Cress Creek Country Club, White Eagle Club, ETCCaddie at Cress Creek Country Club, White Eagle Club, ETC