Elisabeth Lys
Minneapolis,MN
Summary
Dynamic and results-oriented professional blending astute supply chain expertise with strategic account management prowess. Proficient in orchestrating seamless product lifecycles, optimizing order processes, and ensuring client satisfaction. Adept at leveraging technological acumen in Salesforce CPQ, ERP systems, and Microsoft Power BI to drive operational efficiencies and strategic planning. Known for spearheading continuous improvement initiatives, fostering robust supplier relationships, and delivering optimal solutions in dynamic, high-pressure environments. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Order Management Specialist
Cummins, INC
04.2022 - Current
- Manage strategic accounts both domestically and internationally, overseeing the entire product lifecycle management from order entry to invoicing and logistics documentation.
- Handle order inquiries, address lead time, and availability, and provide minor technical support and policy information for 98% efficiency.
- Resolve order and inventory issues, managing escalations to closure and ensuring customer satisfaction by 100%.
- Monitor back order and change order items, collaborating with suppliers for successful completion.
Purchasing Co-op -Supplier Diversity
Cummins, INC
08.2021 - 04.2022
- Support the purchasing system strategy, facilitating the electronic sourcing process and providing user training.
- Implemented and maintained purchasing catalogs through effective coordination with suppliers and sourcing managers.
- Analyzed supplier data to create Supplier Risk Scorecards, ensuring proactive risk management and meeting a 98% percent performance.
- Generated spend reports, utilizing data analysis to provide valuable insights for decision-making.
Management Intern
The Port Authority of New York & New Jersey
06.2021 - 08.2021
- Contributed to the Tunnels, Bridges, and Terminals (TB&T) division, focusing on initiatives related to Electric Vehicle (EV) support, including demand assessment, scheduling, and charging fleet
- Produced option memos and participated in Operations Contracts Invoice Review, aiding in efficient financial oversight for 3 divisions.
- Participated in workshops addressing hurricane preparedness for PABT/SIB, contributing to crisis and incident management
- Assisted in compliance manual development and utilized Eco-counter for real-time data analysis, enhancing equipment monitoring and control.
Customer Service Manager
Sweet Loren's
01.2018 - 06.2021
- Increased delivery scorecard with clients from 35% to 90% by overseeing 50+ customer orders through the fulfillment cycle
- Implemented a coupon system, enhancing customer satisfaction by 85% and reducing complaints by 85%
- Collaborated cross-departmentally to optimize client experience, liaising with sales, marketing, distribution, and logistics
- Managed e-commerce, B2B, and B2C orders, ensuring product quality adhered to company standards and enhancing service levels
- Negotiated prices and contractual matters with vendors and logistics companies, driving inventory management efficiencies.
Logistics Operations Specialist
Choice Logistics
06.2016 - 11.2017
- Led a team of 10 employees, improving work safety by 22% and achieving $50K in labor savings
- Maintained a 90% client retention rate by addressing customer concerns promptly and efficiently
- Created SOPs enhancing delivery scorecards with clients and advocated responsiveness to client needs
- Adhered to freight-cost estimates to mitigate expense overages
- Managed supply chain operations to maintain inventory levels and support operations.
Project Coordinator
KCSquest INC
02.2013 - 05.2016
- Spearheaded project planning and implementation strategies, ensuring alignment with organizational objectives.
- Maintained and optimized key performance metrics, contributing to quality enhancement initiatives.
- Supervised day-to-day operations, ensuring seamless functionality and efficiency.
- Managed project scope, budget, and requirements for 10 reimbursement Specialists.
Project Coordinator Intern
KCSQuest, Inc
02.2012 - 02.2013
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Assisted in preparing information and research materials for special projects.
- Contributed to weekly projects by actively participating in the preparation and documentation processes for 30 clients.
- Provided valuable administrative support and efficiently tracked project budgets.
Education
Bachelor of Science - Supply Chain, Logistics & Port Maritime Management
New Jersey City University
Jersey City, NJ06.2011
Associate of Science - Business Administration & Management
Nassau Community College
Garden City, NY06.2008
Skills
- Contract negotiation
- Vendor Management
- Budget Tracking
- Electronic Data Interchange (EDI)
- ERP Systems
- Salesforce CPQ
- Microsoft Office Suite
- Power BI
- Tableau
- Oracle Database
Languages
French
Full Professional
Haitian Creole
Native or Bilingual
Certification
- Certified Supply Chain Professional (CSCP) - In Progress
- Certified Six Sigma Black Belt- In Progress
- APICS Certified in Planning and Inventory Management (CPIM)- In Progress
Timeline
Customer Order Management Specialist
Cummins, INC
04.2022 - Current
Purchasing Co-op -Supplier Diversity
Cummins, INC
08.2021 - 04.2022
Management Intern
The Port Authority of New York & New Jersey
06.2021 - 08.2021
Customer Service Manager
Sweet Loren's
01.2018 - 06.2021
Logistics Operations Specialist
Choice Logistics
06.2016 - 11.2017
Project Coordinator
KCSquest INC
02.2013 - 05.2016
Project Coordinator Intern
KCSQuest, Inc
02.2012 - 02.2013
Bachelor of Science - Supply Chain, Logistics & Port Maritime Management
New Jersey City University
Associate of Science - Business Administration & Management
Nassau Community College