Elisabeth Medina
Thornton,CO
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
33
33
years of professional experience
Work History
Owner
Front Range Moving & Junk Hauling, LLC.
06.2018 - Current
- Owner of a moving and junk hauling business specializing in moves and delivery of general freight and household goods throughout the front range, northern and southern Colorado
- Eco-friendly disposal service of debris and junk
- Replacement of goods donated to non-profit organizations, recycle organizations for waste reduction to landfill
- FMCSA/USDOT approved and authorized to provide inter and intra moves and deliveries.
Owner Operator
Pro Com Cleaning, LLC
06.2018 - Current
- Owner of a professional, commercial cleaning company providing janitorial services for commercial buildings, law offices, restaurants and apartment complexes
- Post-construction and demolition clean-up, move in/move out cleaning and disinfecting services with green cleaning products
- Janitorial services to Mercedes Benz Show Denver 2022, Netflix (Bridgerton/The Queen's Ball), The Art of Banksy, Denver Fashion Week, ETH Denver, Lighthouse Immersive (Frida Kahlo, Van Gogh & Disney), Museum for Black Girls and Alice in Wonderland
- Service 5 large event centers to include, Gart Bros Castle, The Brighton, The Broadway, The Denver Post Building and Suite 320 at The Pavillion.
Bilingual Claims Adjuster II
Pinnacol Assurance Insurance Company
10.2020 - 01.2022
- Work with team members to manage complex claims and claim-related issues at the most expedient, cost-effective resolution; provide quality customer service to all stakeholders
- Contact stakeholders as required by Company best practices on incoming claims to promptly investigate circumstances of accident and injury, investigate and determine compensability, and identify and address red flag issues, including late reporting, pre-existing medical issues, designated medical provider process and referral issues, medical treatment issues, legal issues, and potential subrogation and penalty issues
- Manage open claims as required by the Company's best practices, including expedient and cost effective medical case management and disability management, as well as identification, investigation, management and resolution of potential adverse claim development, including prior injuries, co-morbid and pre-existing medical conditions, migrating body parts, worsening medical conditions and delayed recovery, change of physician requests, multiple claims, multiple jobs, subrogation, penalties and offsets
- Facilitate all necessary resources on a timely basis for optimal claim management, action plan development and claim resolution, including other claims team members, Claims Lead, Underwriter, Business Director, Legal resources, Return-to-Work Consultant, Safety Consultant, Medical Case Manager, Utilization Review, MedPay Liaison, Provider Relations Specialist, Claims Specialist and Claims Manager
- Review medical information received on claims to determine if authorization/payment is appropriate, or if referral is needed to other Company resources (utilization review, medical case manager, physician advisor, or others) as required by Company best practices and in compliance with DOWC Rules of Procedure
- Evaluate and negotiate settlements.
Litigation Paralegal
Law Offices of Miguel Martinez, P.C.
04.2006 - 05.2018
- Personal Injury, Workers' Compensation, Probate & SSDI
- Analyze facts and case material in initial intake/interview of prospective clients for acceptance of case
- Comprehensive maintenance of complex cases and confidential documentation and information; conduct interaction with various levels of courts, insurance carriers, opposing counsel, physicians and experts of various fields
- Prepare claims for litigation in Administrative, County and District Court levels
- Litigation support; compose all correspondence, review and summarize legal documents and records; examine court records and client records; organize and assist with the drafting of pleadings, subpoenas, and responses to discovery requests; ensuring the timely filing of court documents; organize records for discovery responses; schedule depositions; general trial preparation to include preparation of exhibits and trial notebooks; locating and interviewing witnesses; communicating with client agencies or other governmental agencies or courts to obtain or disseminate information; compiling statistical data; developing and maintaining litigation support databases and document control systems
- Negotiate settlement of claims for closure
- Attendance of Independent Medical Evaluations and Vocational Assessments with clientele to serve as an advocate and interpreter
- Extensive interpretation and translation for Spanish speaking clientele
- Attend higher legal education seminars to keep abreast of industry changes.
Child Support Enforcement Officer
Adams County Department of Human Services
04.2004 - 01.2006
- Locate non-custodial parents to establish and obtain financial and medical support for their children
- Negotiate logistics of interstate cases
- Provide a variety of services ranging from paternity testing to enforcing and modifying court-appointed child support orders
- Strive to put children first by encouraging both parents to assume economic and social responsibility so that the children's health and stability are positively impacted when both parents are active participants in their lives
- Collaborate with the Family Support Registry (FSR) as a centralized collection and disbursement unit for processing child support and maintenance payments
- Collect court ordered payments through certain remedies, i.e., administrative offset, wage garnishment, contempt, credit bureau reporting, driver's license suspension, federal prosecution, federal tax offset, judgments, lottery intercept, passport denial, professional occupational license suspension, recreational license suspension, state revenue tax offset, state vendor offset, unemployment garnishment and workers' compensation benefit garnishment.
Litigation Paralegal
Castaneda Law Office
05.1996 - 03.2004
- Personal Injury, Workers' Compensation & Social Security Law
- Analyze facts and case material in initial intake/interview of prospective clients for acceptance of case
- Comprehensive maintenance of complex cases and confidential documentation and information; conduct interaction with various levels of courts, insurance carriers, opposing counsel, physicians and experts of various fields
- Prepare claims for litigation in Administrative, County and District Court levels
- Compose all correspondence, pleadings and memorandums
- Conduct research for discovery; prepare clients and/or witnesses for recorded statements, depositions, medical evaluations and trial
- Negotiate settlement of claims for closure
- Attend Independent Medical Evaluations and Vocational Assessments with clients to serve as an advocate and interpreter
- Extensive interpretation and translation for Spanish speaking clientele.
Legal Assistant
Colorado Compensation Insurance Authority
03.1991 - 04.1996
- Hearing & Subrogation Sections for State of Colorado Workers' Compensation Insurance
- Assist six attorneys in preparation for administrative hearings of workers' compensation claims and trial of subrogation of third party claims
- Transcription of correspondence, pleadings, meeting minutes and miscellaneous legal documentation via dictaphone
- Maintenance of docket for hearings, trial, expert and lay witness depositions
- Ongoing training and continuing education as applicable to job requirements to keep abreast of industry changes
- Reception area relief to include, the operation of 50-line PBX Switchboard
- Interpretation services provided for Spanish speaking claimants.
Education
High School Diploma -
University of Southern Colorado
Pueblo, CO08.1984
Associate of Arts - Business Administration And Management
Aims Community College
Greeley, CO05.1989
Certification - Florida 70-20 DHS Adjuster License
Adjuster Pro
Florida01.2025
Skills
- Bilingual-English & Spanish; fluently read, write, translate and interpret
- Exceptional writing, oral and interpersonal communication skills
- Proficiency of computer and software
- Notary Public for State of Colorado
Timeline
Bilingual Claims Adjuster II
Pinnacol Assurance Insurance Company
10.2020 - 01.2022
Owner
Front Range Moving & Junk Hauling, LLC.
06.2018 - Current
Owner Operator
Pro Com Cleaning, LLC
06.2018 - Current
Litigation Paralegal
Law Offices of Miguel Martinez, P.C.
04.2006 - 05.2018
Child Support Enforcement Officer
Adams County Department of Human Services
04.2004 - 01.2006
Litigation Paralegal
Castaneda Law Office
05.1996 - 03.2004
Legal Assistant
Colorado Compensation Insurance Authority
03.1991 - 04.1996
High School Diploma -
University of Southern Colorado
Associate of Arts - Business Administration And Management
Aims Community College
Certification - Florida 70-20 DHS Adjuster License
Adjuster Pro
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