Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
References
Timeline
Generic

Elisabeth Mortimer

Le Sueur,MN

Summary

Proven leadership, great with people. Keep a positive mindset and calm demeanor in all situations. I love a challenge. Great with communication and de escalating.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Domino's
Prior Lake, MN
04.2021 - Current
  • Inventory, Scheduling, Food preparation
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Shift Leader

Holiday Stationstores
Shakopee, MN
02.2019 - 08.2019
  • Maintain a clean store, Give employees tasks to keep busy, Accounting skills

Shift Leader

Walgreens
Savage, MN
05.2017 - 11.2018
  • Help pharmacy, Oversee returns, Accounting skills, Shipment processing
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Shift Lead

The Cosmetics Company Store
Eagan, MN
11.2014 - 02.2017
  • Sell brands owned by Estée Lauder
  • Help customers choose the right shade of foundation
  • Give customers advice on how to use the products
  • Maintain a clean store.

Receptionist

Studio 4 Hair Designs
Eagan, MN
01.2020
  • Greet guests, Check guests in, Provide guests with product knowledge, Clean the hair drains, Laundry

Education

Trade school in Cosmetology -

Aveda Institute-Minneapolis
03.2021

High school or equivalent in Generals -

Burnsville Alternative High School
06.2014

Skills

  • Crew Member
  • Customer Service
  • Food Service
  • Fast Food
  • Key Holder
  • Shift Lead
  • Shift Supervisor
  • Team Member
  • Photo Editing (2 years)
  • Customer Service Skills
  • Microsoft Word
  • Receptionist
  • Cash handling
  • Laundry
  • Cleaning Experience
  • Food Preparation
  • Assistant Manager Experience
  • Inventory Control
  • Merchandising
  • Food Safety
  • Meal Preparation
  • Task Delegation
  • Product and service knowledge
  • Employee Scheduling
  • Recruiting and interviewing
  • Money Handling
  • Employee engagement
  • Team motivation
  • Retail Operations
  • Microsoft Office expertise
  • Staff Supervision
  • Policy Enforcement
  • Orientation and training
  • Customer rapport
  • Negotiation
  • Customer Relations

Certification

Driver's License

Additional Information

I have been known to score high in reviews as I will go above and beyond for my company.

Assessments

  • Supervisory Skills: Directing Others, Proficient, 10/01/19, Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Customer Focus & Orientation, Highly Proficient, 10/01/19, Responding to customer situations with sensitivity.
  • Scheduling, Familiar, 10/01/19, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
  • Customer Focus & Orientation, Highly Proficient, 12/01/19, Responding to customer situations with sensitivity.

References

References available upon request.

Timeline

Assistant Manager

Domino's
04.2021 - Current

Receptionist

Studio 4 Hair Designs
01.2020

Shift Leader

Holiday Stationstores
02.2019 - 08.2019

Shift Leader

Walgreens
05.2017 - 11.2018

Shift Lead

The Cosmetics Company Store
11.2014 - 02.2017

Trade school in Cosmetology -

Aveda Institute-Minneapolis

High school or equivalent in Generals -

Burnsville Alternative High School

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Elisabeth Mortimer