ELISABETH PEREZ
Cleveland,TX
Summary
A problem-solving expert who has received training in customer service and sales techniques. Excellent communicator who speaks English and Spanish fluently. Using software, capable of accurately processing payments and updating menus. With a background in customer service and retail, I'm an experienced cashier. Looking for a long-term job. Food Service Worker with 7 plus years of experience and knowledge. Detail-oriented, personable, and dedicated.
Diligent Desired Position with solid background in forklift operation, effectively managing material handling and warehouse logistics. Proven track record of maintaining safety standards and ensuring efficient workflow. Demonstrated ability in operating various forklift models and adhering to safety protocols.
Overview
13
13
years of professional experience
Work History
Sandwich Maker
Jersey Mike's Subs
New Caney, TX
07.2024 - Current
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Executed sandwich artistry duties with very low occurrence of errors.
Cashier
La Panza Meat Market
Porter, TX
12.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Package Handler
Amazon Prime Products
San Diego, CA
10.2020 - 10.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Sales Associate
Pirates Cove Car Wash
Houston, TX
10.2014 - 04.2020
- Used upselling techniques and offered product and service consultations
- Negotiated and closed deals with minimal supervision
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
- Won the [Task] store sales competition, which resulted in [Result]
- Kept track of store specials, payment policies, and security procedures
- Used the [Type] register system to ring up customer purchases, process payments, and issue receipts
- Worked with other members of the sales team to meet group goals, frequently exceeding quotas by [Number]% or more
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items
- Stayed on top of emerging trends and provided helpful customer service to help with product selection
Sandwich Artist
Subway
Kingwood, Texas
07.2013 - 12.2013
- Incorporated
- Created
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency
- Cooked and prepared [Type] food items by chopping, dicing, and [Action] ingredients
- Had planned ahead
- Cleaned the kitchen, as well as the tools and equipment used in the preparation of food
- Made a decision
- Took orders, prepared food, and processed payments in a full-service [Type] establishment
- Maintained high customer service standards during high-volume work shifts and fast-paced operations
- Maintained effective supply levels by counting, monitoring, and reordering food and dry goods
- Kept the food preparation areas clean, sanitized, and well-organized
- Communicated with the customer to provide menu information and to aid in decision-making
Retail Sales Associate
Shii By Journeys
Humble, TX
12.2011 - 03.2013
- Kept the checkout area tidy by sweeping the floors and emptying the trash cans
- Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction
- Actively engaged customers in order to provide general assistance and store merchandise information
- Answered questions about store policies and concerns to support positive customer experiences
- Was energised and inspired to perform sales floor activities such as merchandising and selling
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Handled cash, counted change, and stored coupons to keep the cash register balanced and organized
- Kept an eye on the sales floor and merchandise displays to make sure they were in good shape, restocking or reorganizing products as needed
- Greeted customers with a smile and offered prompt and dedicated assistance
- Helped to ensure that sales floor merchandise was replenished efficiently and on time
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
Telemarketer
Communication Workers Of America
Houston, Texas
08.2012 - 12.2012
- Did some research
- Sought advice
- Made average of [Number] outbound and inbound calls per day
- Kept track of customers' and potential customers' contact information
- Schedule appointments with interested customers based on my schedule
- Demonstrated excellent sales skills and a thorough understanding of them
- Answered questions with knowledgeable responses
- Ensured
- Advised
- Worked with management to address concerns and troubleshoot calls
- Kept track of customer information in a database
- Averaged [Number] outbound and inbound calls every day
- Made [Number] calls every day
Education
Eyelash Technician -
Smuuch Cosmetics
Houston, TX01.2019
High School -
Marquee Learning Center
Pasadena, TX01.2013
Skills
- Cleaning and organization
- Microsoft Excel
- Effective multi-tasking
- Multitasking
- Team-oriented
- Sales expertise
- Food preparation
- Prioritizing
- Detail-oriented
- Excellent communication
- Strong work ethic
- Slicing meats and cheeses
- Dining area cleanliness
- Customer service
- Efficient precision
- Adaptability
- Customer-focused
- Cash Handling
- Critical thinking
- Conflict resolution
- Merchandising and displays
- Quick learner
- POS system use
- High level of integrity
- Concise time management
- Shipping and receiving
- Loading and unloading
- Palletizing
- Equipment operations
- Stock management
- Efficient data entry
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sandwich Maker
Jersey Mike's Subs
07.2024 - Current
Cashier
La Panza Meat Market
12.2023 - 03.2024
Package Handler
Amazon Prime Products
10.2020 - 10.2023
Sales Associate
Pirates Cove Car Wash
10.2014 - 04.2020
Sandwich Artist
Subway
07.2013 - 12.2013
Telemarketer
Communication Workers Of America
08.2012 - 12.2012
Retail Sales Associate
Shii By Journeys
12.2011 - 03.2013
Eyelash Technician -
Smuuch Cosmetics
High School -
Marquee Learning Center