Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisabeth Ramage

Star,ID

Summary

Proven leader in the hospitality and pet grooming industries, notably at Petsmart, where I spearheaded initiatives that significantly enhanced customer satisfaction and salon efficiency. Expert in operations management and staff training, my approach combines meticulous organizational skills with a deep commitment to client engagement, driving both service excellence and profitability.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Mad Mac
10.2023 - 06.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.

Pet Groomer

Bubbly Paws
11.2022 - 10.2023
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
  • Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
  • Educated visitors and staff on proper animal care and handling.

Pet Groomer

Downtown Doodle
02.2018 - 10.2022
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
  • Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Achieved faster turnaround times without sacrificing quality using time management skills.
  • Advised clients on post-grooming care instructions to maintain optimal results.
  • Enhanced pet appearance through skilled fur styling and expert scissor techniques.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.

Grooming Salon Manager

Petsmart
02.2016 - 02.2018
  • Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
  • Managed financial operations efficiently, tracking expenses closely and maximizing profitability of the salon.
  • Streamlined appointment scheduling for increased client convenience and improved salon workflow.
  • Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
  • Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
  • Managed and maintained health, welfare and proper care of animals.
  • Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
  • Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
  • Ordered supplies for forecasted grooming demands.
  • Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
  • Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
  • Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.
  • Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
  • Prepared billings and estimates for customers.
  • Evaluated employee performance through close observation and performance rubrics.
  • Delegated workplace responsibility to appropriate staff.
  • Delivered exceptional results by performing advanced grooming techniques on various breeds with precision and care.
  • Boosted employee retention with supportive management practices and fostering a positive work culture.

Education

Meridian High School
Meridian, ID
05.2005

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Operations Management
  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution
  • Staff Scheduling
  • Food Service Background
  • Customer loyalty
  • Supervisory skills
  • Kitchen equipment operation and maintenance
  • Order delivery practices
  • Customer Service
  • Problem-Solving
  • Reliable and Responsible
  • Safe Food Handling
  • Training and Onboarding
  • Critical Thinking
  • Employee Supervision
  • Monitoring Food Preparation
  • Sanitation
  • Back of House Management
  • Menu Pricing and Writing

Timeline

Restaurant Manager

Mad Mac
10.2023 - 06.2024

Pet Groomer

Bubbly Paws
11.2022 - 10.2023

Pet Groomer

Downtown Doodle
02.2018 - 10.2022

Grooming Salon Manager

Petsmart
02.2016 - 02.2018

Meridian High School

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Elisabeth Ramage