Elisabeth Ramos
Norcross,GA
Summary
Resourceful Lobby Attendant recognized for high productivity and efficient task completion. Skilled in customer service, cleanliness maintenance, and conflict resolution, ensuring smooth operation of lobby areas. Excel in communication, teamwork, and problem-solving to enhance visitor experience and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lobby Attendant
The American Hotel
Atlanta, GA
03.2024 - Current
- Greeted and welcomed guests, patrons, and visitors to the lobby.
- Provided information about services, amenities, and other hotel features.
- Assisted in handling guest complaints or issues in a professional manner.
- Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
- Stocked coffee bar with fresh supplies on a daily basis.
- Provided assistance to disabled guests by helping them move around the lobby area safely.
- Ensured that all public areas were kept neat and tidy at all times.
- Tracked inventory levels of various items used in the lobby such as brochures, magazines.,.
- and restocked when necessary.
- Organized and cleaned lobby continually, maintaining clean, safe, secure and inviting appearance to full satisfaction of building management and residents.
- Received delivered goods and notified recipients by telephone of package delivery and followed up to verify well-being of non-responsive residents.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Collected and took out garbage from concession stand and bathroom bins.
- Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.
- Handled emergency situations calmly, following protocols to ensure guest safety.
- Maintained positive working relationship with fellow staff and management.
- Recognized security risks to properly handle situations.
Laundry Operator
United Hospitality Services
Austell, GA
07.2021 - 03.2022
- Operated industrial washing machines, including loading and unloading laundry from washers.
- Removed lint from dryer screens after each load of laundry was dried.
- Folded sheets, blankets, towels and other linens neatly before storing in designated areas.
- Performed regular maintenance checks on all equipment used in the laundry operation.
- Transported clean linens using carts or dollies between different locations within the facility.
- Repaired minor damages such as loose seams or buttons on garments when necessary.
- Conducted quality assurance checks regularly by inspecting cleaned items for any defects.
- Loaded carts with clean linen to transport to designated storage areas.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Assisted with additional housekeeping tasks during staffing shortages.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA07-2023
Skills
- Dependability
- Discretion and Confidentiality
- Strong Organization
- Guest Seating
- Problem-Solving
- Special Needs Assistance
- Adaptability
- Self Motivation
- Multitasking
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Lobby Attendant
The American Hotel
03.2024 - Current
Laundry Operator
United Hospitality Services
07.2021 - 03.2022
High School Diploma -
Meadowcreek High School
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