Elisabeth Rivera

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Established and maintained operational standards for 5 locations.
• Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
• Boosted brand growth by devising strategic network and marketing tactics.
• Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
• Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
• Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
• Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
• Supervised various locations, enforcing high-quality standards of operation.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.
• Prepare and manage annual budgets while monitoring revenue and expenses for optimal financial performance.

Negotiate service contracts to ensure cost-effective delivery and compliance with lease agreements.

• Respond to emergencies and coordinate repairs to maintain safe and functional properties.

• Oversee rent collection, enforce lease terms, and handle eviction processes, including court representation.

• Ensure compliance with company policies, safety protocols, and local regulations.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Coordinated with legal counsel to resolve tenant disputes.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants