Elisabeth Sherman
Stratham,NH
Summary
Seasoned Specialist offering 20 years of comprehensive experience external and internal customer service and investigating customer complaints and non-conformance issues. Posesses critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Titling Specialist
First Citizens Bank
Portsmouth, NH
08.2021 - Current
- Securing our banks lien with urgency through the titling process with DMV’s across all 50 states
- Extreme attention to detail on active titles preparing them for transfer
- Balancing competing priorities through deliberate project and time management practices.
- Speaking with customers and troubleshooting logistical problems
- Working with vendors and inside sales to trouble shoot titling questions.
- Exercising versatility in fast-paced, agile work environments.
Collections Specialist
First Citizens Bank
Portsmouth, NH
08.2019 - 08.2021
- Collecting money on delinquent accounts with a sense of urgency and purpose
- Organize my daily work load using priority work as a daily marker
- Using tact and professionalism with customers and following through on important tasks
- Learned multiple software systems and protocols within my department.
Workers Compensation Accounts receivable
Access Sports Medicine and Orthopedics
Exeter, NH
04.2018 - 01.2019
- Worked from a queue, and prioritize claims by dollar and urgency
- Set up claims for DOL hearings if there were non-payment issues
- Reviewed payments on claims for accurate compensation per contract
- Completed customer billing calls for both commercial and workers compensation billing.
Education
Bachelors Degree - Healthcare Administration Management
Walden University
Associate Degree - Medical Assisting
Hesser College
Associate Degree - General Studies
Franklin Pierce College
Skills
- Quality Assurance
- Excellent Communication
- Time management abilities
- Interpersonal Skills
- Multitasking
- Decision-Making
- Adaptability and Flexibility
- Analytical Skills
- Teamwork and Collaboration
- Documentation Management
Certification
Expired Certified Medical Assistant Certification
References
References available upon request.
Timeline
Titling Specialist
First Citizens Bank
08.2021 - Current
Collections Specialist
First Citizens Bank
08.2019 - 08.2021
Workers Compensation Accounts receivable
Access Sports Medicine and Orthopedics
04.2018 - 01.2019
Bachelors Degree - Healthcare Administration Management
Walden University
Associate Degree - Medical Assisting
Hesser College
Associate Degree - General Studies
Franklin Pierce College
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