ELISABETH SLY
Lancaster,CA
Summary
Dedicated Driver Trainer experienced in instructing new drivers on company policies, regulatory requirements, and operational skills. Delivered comprehensive training in route planning, paperwork management, and customer service, fostering confident and skilled professionals. Committed to enhancing student success through systematic problem resolution and a strong emphasis on driver safety.
Overview
22
22
years of professional experience
Work History
Driver/ Trainer/ Dispatch/Payroll Specialist
Student Transportation of America
Lancaster, CA
02.2017 - Current
- Instructed drivers on proper procedures for operating trucks, including shifting gears and backing up trailers.
- Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
- Assessed new employee's driving skills and provided feedback to improve their performance.
- Conducted behind-the-wheel assessments to evaluate driver performance and skills.
- Facilitated classroom instruction on transportation regulations and best practices.
- Monitored trainees' progress throughout the course of instruction and documented results.
- Provided guidance to inexperienced drivers on topics like route planning, fuel efficiency, customer service etiquette.
- Process payroll for employees across multiple transportation divisions.
- Utilize payroll software to automate and streamline payroll processing tasks.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Monitor timekeeping systems for accuracy before processing payroll adjustments.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Coordinated daily dispatch operations for efficient delivery scheduling.
- Communicated with drivers to ensure timely pick-up and drop-off.
- Collaborated with management to optimize route planning and resource allocation.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Store Manager
GNC
Las Vegas, Nevada
01.2005 - 06.2010
- Managed daily store operations and ensured team adherence to company policies.
- Trained and mentored staff on product knowledge and customer service techniques.
- Oversaw inventory management and conducted regular stock assessments for accuracy.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Organized staff schedules to optimize coverage during peak business hours.
- Resolved customer inquiries and complaints with effective communication strategies.
- Maintained compliance with health and safety regulations in the retail environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Education
Yreka High
Yreka caSkills
- Driver training
- Safety instruction
- Performance assessment
- Route planning
- Customer service
- Time management
- Dispatch management
Timeline
Driver/ Trainer/ Dispatch/Payroll Specialist
Student Transportation of America
02.2017 - Current
Store Manager
GNC
01.2005 - 06.2010
Yreka High