Enthusiastic Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of growth and training in business management. Motivated to learn, grow and excel in company goals.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Banana Republic Factory Store
Ellenton, Florida
05.2013 - Current
Lead all visual and merchandising training/ implementation for store while supporting the district.
Created and maintained a safe and healthy work environment for individual store.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Utilized enterprise risk management software to improve operational insight and planning.
Performed statistical analyses to gather data for operational and forecast team needs.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Reduced process constraints by training and coaching employees on practices, procedures and performance strategies.
Developed effective business plans to align strategic decisions with long-term objectives.
Introduced new methods, practices and systems to reduce turnaround time.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Associate Manager in Merchandising
Gap
Boca Raton, FL
12.2004 - 05.2013
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Mentored and supported all in store employees to create strong workplace culture.
Oversaw training and onboarding process for all newly hired employees.
Mentored team members to enhance professional development and accountability in workplace.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Compiled financial data to comply with budget.
Developed strategy to increase sales and drive profits.
Created employee schedules to align coverage with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.