Elisabeth Walti
San Antonio,TX
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills with a keen eye for detail to handle guest inquiries and administrative tasks seamlessly. Moving and traveling internationally, learning to adapt to new cultures and customs, has increased my interpersonal skills, adaptability and strong teamwork ability.
Work History
Volunteer
Ronald Reagan High School
08.2024 - Current
- Assisted in organizing community events to promote engagement and awareness.
- Fostering positive relationships with participants, enhancing overall experience and satisfaction.
- Assisting with special events and programs.
- Supporting logistics for volunteer activities, ensuring timely execution of tasks.
- Engaging with community members to gather feedback and improve future programs.
- Photographer for the Cheer-and Spirit teams, accompanies the teams to games, competitions and events.
Receptionist
PREBENA Wilfried Bornemann GmbH & Co. KG
05.1999 - 03.2002
- Greeted and assisted customers, ensuring a welcoming environment with main emphasis on international traveling clients, assisting with hotel bookings and travel arrangements.
- Managed incoming calls and directed inquiries to appropriate departments.
- Coordinated appointment scheduling for sales representatives and management.
- Assisted in the export division in the company with mail and proposal translations.
Front Desk Receptionist
Parkhotel Schotten
10.1996 - 05.1999
- Welcomed and registered guests, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated meeting room schedules, optimizing space used for various conferences, company events, private parties and holiday functions.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Front Desk Receptionist
Hotel Beausite
05.1996 - 10.1996
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided information and assistance to visitors and clients from all over the world, addressing guest inquiries and resolving issues promptly to enhance their experience.
- Managed administrative tasks such as booking confirmations, billing, advertising, while collaborating housekeeping and maintenance teams in a busy environment with quick turnovers.
- Handled guest bookings with local tourism companies and tours.
Chef De Rang
Hotel and Restaurants Wilden Mann Luzern
07.1995 - 12.1995
- Delivered exceptional customer service by attentively managing guest needs and preferences.
- Coordinated food service operations, ensuring timely delivery of orders to enhance dining experience.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Trained new team members on service protocols and menu knowledge to ensure consistency.
Education
Certificate of Achievement - The Swiss Hotel And Catering Program
05-1995
Certificate - German
05-1994
Skills
- Customer Service
- Time management
- Attention to detail
- Guest relations
- Initiative-taking
- Listening skills
- Fluent in Swedish and German
- Photography
Languages
English
Full Professional
Swedish
Native or Bilingual
German
Full Professional
Timeline
Volunteer - Ronald Reagan High School
08.2024 - Current
Receptionist - PREBENA Wilfried Bornemann GmbH & Co. KG
05.1999 - 03.2002
Front Desk Receptionist - Parkhotel Schotten
10.1996 - 05.1999
Front Desk Receptionist - Hotel Beausite
05.1996 - 10.1996
Chef De Rang - Hotel and Restaurants Wilden Mann Luzern
07.1995 - 12.1995
IHTTI School of Hotel Management - Certificate of Achievement , The Swiss Hotel And Catering Program
International Certificate Conference And Goethe-Institute - Certificate, German