Elisabeth Winkler Matteo
PATRICK AFB,FL
Summary
Skilled in the development and motivation of others. Highly qualified in new business development, sales, and Human Resources Management. Proficient in employee relations and marketing in addition to mastering customer satisfaction skills and problem resolution. Passionate in helping others and leading by example.
Overview
27
27
years of professional experience
Work History
Executive Coach and Project Manager
EWM Consulting Solutions, Worldwide
01.2006 - Current
- Created action plans that identified measurable objectives and outcomes for each executive client.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Developed processes for onboarding new hires into the organization's culture.
- Coordinated cross-functional teams to ensure successful project completion.
- Developed and implemented staff training programs to improve job performance.
- Creation and implementation of marketing programs. Local outreach and special events.
- Customer service and sales training.
- Analysis and recommendations to include the employee incentive structure, accountability, goals, and scheduling.
- HR department implementation and expansion.
- Company benefits implementation and management.
- Employee recruiting, employee relations, development and retention.
Director Corporate Services
Reliant Global Solutions/Praemittias Group
Denver
01.2010 - 04.2012
- Business startup implementation.
- HR, payroll, legal compliance, and benefits management.
- Administered office management, accounting department and facilitated government contracts.
- Travel and event coordinator.
- Supported new business development and international implementation.
- Client services and support.
Human Resources Manager
Praemittias Group
Denver
01.2008 - 01.2011
- Directed all areas of HR, including payroll, benefits, hiring and training, employee relations, legal compliance and employee performance.
- Coordinated company growth from 7 employees to over 150.
- Facilitated implementation of company website and employee handbook.
- Managed employee relations and benefits worldwide.
Manager
Georgette Klinger Salon & Spa, Chevy Chase
07.2002 - 04.2005
- Developed and motivated staff by providing leadership and creating specific performance goals, expectations, training, and recognition.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Increased product and service sales by over 30% in less than 12 months.
- Developed a regional marketing plan, including special events to promote Georgette Klinger in the local community.
- Responsible for reporting, auditing, analyzing, and forecasting sales figures.
- Recruited, trained, managed, and evaluated performance of staff members involved in daily operations.
- Planned and coordinated the maintenance of facility equipment and systems.
Spa and Fitness Director
JW Marriott Hotel
Miami
04.2001 - 06.2002
- Developed and launched new Fitness and Spa operations including product sales, spa services, gym equipment and fitness program.
- Established a Customer Service Unit in order to achieve an optimum level of customer service following Marriott guidelines.
- Exceeded goals by implementing a membership program and increasing sales revenue.
- Supervised staff responsible for providing personal training services, including setting performance goals, and evaluating progress towards those goals.
- Ensured compliance with local safety regulations related to facility maintenance operations.
- Created preventative facility and equipment maintenance schedules and ensured proper implementation.
Guest Services and Spa Manager
Doral Golf Resort and Spa
Miami
10.1997 - 02.1999
- Managed the daily operations of the spa, including six units: Skin Care, Massage and Body Treatments, Nutritional and Well-being Plans, Beauty Salon, Cosmetic Product Retail, Locker Rooms, and Training Programs.
- Responsible for the utmost guest service experience, while building relationships with guests, and promptly resolving issues.
- Directed, hired, promoted, and trained a staff hierarchy comprised of approximately 80 employees in various capacities, including supervisors.
- Responsibilities covered the areas of Guest Services, Inventory Control, Payroll, Expense Control, Revenue Development, HR Management, New Programs and Services Development, Scheduling, Housekeeping, and Physical Plant Maintenance.
- Responsible for hiring and training new personnel, implementing new services, as well as developing new and existing clientele to accommodate spa expansion to achieve revenue.
Education
Life Purpose Coach Certification -
Transformation Services
09-2020
Personal Trainer and Nutrition Certification -
NCSF
06-1999
Bachelor of Science - Hospitality Management
University Anhembi Morumbi
Attended 2 yearsBachelor of Arts - Travel and Tourism Management
Miami Dade Community College
Attended 1 yearSkills
- Human Resources management
- Customer Service optimization
- Team management
- Facility management
- Sales development and growth
- Coaching techniques
- Special Events and Marketing
- Experience with Military and Veterans
Languages
Timeline
Director Corporate Services
Reliant Global Solutions/Praemittias Group
01.2010 - 04.2012
Human Resources Manager
Praemittias Group
01.2008 - 01.2011
Executive Coach and Project Manager
EWM Consulting Solutions, Worldwide
01.2006 - Current
Manager
Georgette Klinger Salon & Spa, Chevy Chase
07.2002 - 04.2005
Spa and Fitness Director
JW Marriott Hotel
04.2001 - 06.2002
Guest Services and Spa Manager
Doral Golf Resort and Spa
10.1997 - 02.1999
Bachelor of Science - Hospitality Management
University Anhembi Morumbi
Bachelor of Arts - Travel and Tourism Management
Miami Dade Community College
Life Purpose Coach Certification -
Transformation Services
Personal Trainer and Nutrition Certification -
NCSF
Similar Profiles
Karissa SpeckhartKarissa Speckhart
Intern at EWM Building SolutionsIntern at EWM Building Solutions
Anthony BertaniAnthony Bertani
Accountant at EWM Tax Solutions, LLCAccountant at EWM Tax Solutions, LLC
Louise RidingLouise Riding
Co Founder HLR Consulting at HLR Consulting Worldwide SLCo Founder HLR Consulting at HLR Consulting Worldwide SL