Elisabeth Ziebell

• Developed strong working relationships with customers and staff.
• Established a rapport with regulars through friendly conversation.
• Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
• Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Answered inbound customer service calls, and assisted with sales calls during high queues.
• Displayed exemplary problem solving skills and decision making by giving accurate and appropriate information to answer questions, troubleshooting issues and resolving complaints.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
• Maintained records of customer interactions, transactions, comments, complaints, and actions taken.

Significant achievements:

• High scores on production reports and Quality Assurance assessments

• Obtained customer information such as name, address, and payment method and entered orders into computers.
• Developed strategies for upselling and cross-selling products and services.
• Adaptable and able to quickly learn new systems and processes.
• Adept at building trust through transparency and open dialogue with customers.
• Maintained a high level of product knowledge to effectively answer customer inquiries.
• Maintained department performance standards in productivity and quality.

Significant Achievements:

• High scores on production reports and Quality Assurance assessments

• Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
• Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
• Coordinated with other crew members to complete assigned tasks quickly and effectively.
• Cross-trained in multiple positions within the store as needed.
• Handled customer complaints in a professional and courteous manner.
• Completed all store opening and closing procedures.

• Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
• Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
• Cross-trained in multiple positions within the store as needed.
• Responsible for organizing all incoming catering orders, including taking orders and preparing catering information paperwork
• Prepared all catering orders including sandwich platters, sides and utensils.
• Trained new crew members in restaurant protocol and practices.
• Assisted in inventory procedures every week

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Developed strong customer relationships and loyalty through effective communication.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Assisted with training and mentoring new team members.
• Adhered to company policies and procedures while providing superior service.

Significant Achievements:

• Frequently scored 100% on Quality Assurance assessments and productivity.
• “Training Buddy” – helping new hires on the phones in their last week of training before they began taking calls alone, answering questions, helping out or taking over escalated calls when needed.

• Developed strong customer service skills while interacting with customers on a daily basis.
• Maintained cleanliness of station, ensuring all food items were fresh and properly stored.
• Frequently checked temperature of food, refrigerators and freezers to ensure food safety standards were met.
• Utilized time management skills to keep up with high volume of orders during peak hours.
• Maintained knowledge of menu items, ingredients, and specials offered at the restaurant.
• Trained new employees on proper use of equipment and safety guidelines.
• Performed cashier duties when needed, such as taking payments from customers.