Elisabeth Zimmerman
Jersey City,NJ
Summary
Training, customer experience, and retail communications professional with experience developing and delivering learning programs, service standards, and resources for multi-site teams. Skilled at translating business strategy into engaging training and actionable tools that drive consistent execution and elevate the customer experience. Confident facilitator known for a sharp eye for detail, strong cross-functional partnership, and identifying opportunities to improve communication, learning, and service.
Overview
5
5
years of professional experience
Work History
Retail Communication & Learning Coordinator
Brooklinen
Brooklyn, NY
04.2023 - Current
- Lead new-store team training, facilitating four-day programs across operations, product education, and customer experience; contributed to 5 store openings and fully led 3.
- Co-developed Retail’s first Selling & Service model and supporting scorecard and role-play framework, equipping Store Managers to observe, coach, and strengthen service behaviors across teams.
- Led a customer experience initiative that tripled 5-star Google reviews year over year across 9 stores through service training, review-response standards, team resources, and associate engagement.
- Design and facilitate customer experience training for Store Managers at the annual Field Leadership Conference, providing practical tools to reinforce learning with their teams.
- Develop onboarding and ongoing learning resources, maintain training content and SOPs within digital learning platforms, and coordinate training rollouts, participation tracking, and session logistics.
- Own weekly Retail communications reaching ~150 employees across Retail and HQ, translating cross-functional priorities into clear, actionable resources and partnering with leaders to drive consistent execution across 9 stores.
Visual Merchandising Coordinator
Brooklinen
Brooklyn, NY
08.2022 - 04.2023
- Developed and presented monthly visual directives combining product education with clear execution standards; reviewed store execution and provided ongoing feedback to teams.
- Supported merchandising and brand-standard execution for 10 new store openings.
Assistant Store Manager
Brooklinen
Brooklyn, NY
04.2021 - 04.2023
- Managed daily store operations, team execution, sales performance, and delivery of an exceptional in-person customer experience.
- Analyzed business performance and partnered with Retail HQ on opportunities to improve results while maintaining operational and visual standards.
Education
Bachelor of Science - Music Education
Capital University
Columbus, OH05-2016
Skills
- Microsoft Office
- Google Suite
- Adobe Acrobat & InDesign
- Lessonly
- Canva
- Guru
- Mondaycom
Affiliations
- St. Bart's Players Theatre
- Village Light Opera Group
- New York Cares Volunteer
- Former Cheer New York Member
Timeline
Retail Communication & Learning Coordinator
Brooklinen
04.2023 - Current
Visual Merchandising Coordinator
Brooklinen
08.2022 - 04.2023
Assistant Store Manager
Brooklinen
04.2021 - 04.2023
Bachelor of Science - Music Education
Capital University