Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELISAH CRAFT

Fort Walton Beach,FL

Summary

Motivated, results-oriented worker with experience overseeing multiple tasks and offering history of success in coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and positive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Vacation Rental Coordinator

Vacasa Vacation Rentals
02.2022 - Current
  • Function as primary point of contact for guests, vendors, and owners within local management offices
  • Work with Excel to create daily reports for all local properties and reservations managed by Vacasa
  • Responsible for handling daily incoming/outgoing communications with guests, owners, vendors and those inquiring about booking availability
  • Respond to emails or text messages from guests who have questions or concerns regarding billing statement, maintenance/housekeeping requests or complications, check out procedure, late check out options, and all other inquires related to their stay
  • Creation and delegation of maintenance/housekeeping work orders related to individual units managed by Vacasa
  • Generate and produce unit availability options for guest inquires, prioritizing dates, prices, and room occupancy
  • Process payments, issue refunds and apply discounts to reservations per qualifying approval
  • Initiate force move tickets for current/upcoming reservations that encounter complications with unit condition or property that directly affect guests reservations

Project Coordinator

Bit-Wizards
02.2020 - 03.2021
  • Provided customer service effectively and in timely manner
  • Worked with back-in developers to create new app features specific to target audience
  • Assisted marketing team with new blogs and informational material for current and potential users of Talking Parents
  • Created social media content, wrote blogs and emails
  • Determined appropriate means of communication with audience awareness
  • Used information provided through market analysis to determine content needs/delivery
  • Created step-by-step instructions and FAQs for app features
  • Produced, handled, and shipped confidential documents
  • Assisted in launching Talking Parent's first Webinar series
  • Worked on Child Abuse Awareness Campaign
  • Maintained positive and professional attitude to reach team goals and initiatives.

Director of Soccer Operations

Troy University
07.2017 - 11.2017
  • Assisted with fundraising, booster clubs, alumni activities and public relations as needed
  • Created over 15 detailed travel itineraries and planned events for team of 35
  • Strategically organized all travel plans
  • Managed team affiliations and relationships with University athletic director
  • Directly communicated via email all upcoming games, unofficial visits and weekly highlight reels to potential and incoming recruits
  • Handled contracts and allocations to teams
  • Communicated with visiting team's staff members for their pregame and post-game locker room necessities.

Education

Bachelor of Science - Communication Studies, Public Relations

Troy University
Troy, AL
12.2019

Skills

  • Ability to multi-task in fast-paced environment
  • Excellent interpersonal skills
  • Ability to thrive in team environment
  • Goal-oriented and focused
  • Confident
  • Articulate
  • Public Relations
  • Microsoft Word & Excel
  • Operations Management
  • Marketing strategies
  • Risk assessment
  • Sales expertise

Certification

Title Insurance License

Timeline

Vacation Rental Coordinator

Vacasa Vacation Rentals
02.2022 - Current

Project Coordinator

Bit-Wizards
02.2020 - 03.2021

Director of Soccer Operations

Troy University
07.2017 - 11.2017

Bachelor of Science - Communication Studies, Public Relations

Troy University

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ELISAH CRAFT