Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elisaidy Gonzalez

Miami,FL

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Sales Associate

Madrag
Miami, FL
11.2023 - Current
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in market place.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed transactions using a point-of-sale system.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assessed customer needs to provide assistance and information on product features.
  • Worked with fellow sales team members to achieve group targets.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered incoming telephone calls to provide store, products and services information.

Operations Coordinator

Hidalgo Group LLC
Miami, FL
03.2022 - 06.2023
  • Evaluated and improved existing operational systems and procedures.
  • Organized meetings, conferences, and other events related to operations.
  • Managed communications between departments to ensure efficient operations.
  • Prepared budgets based on projected costs associated with operations.
  • Generated reports detailing performance metrics and progress against goals.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Provided technical support for internal software applications.
  • Implemented safety protocols to maintain a safe working environment.
  • Maintained accurate records of all operational activities.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Implemented security policies and procedures to protect company assets from theft, loss, or damage.
  • Calculated and processed end-of-year bonuses and adjustments with high accuracy.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
  • Implemented customer service standards that increased client satisfaction.
  • Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Retail Sales Associate

Five Below
Miami, FL
01.2021 - 02.2022
  • Provided product information and answered customer questions.
  • Inspected purchased items for defects before handing them over to customers.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Greeted customers upon entering the store and provided assistance.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Demonstrated knowledge of store products and services.
  • Organized displays to attract customers and promote sales.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Helped customers by answering questions and locating merchandise.

Education

High School Diploma -

American High School Academy
10300 SW 72nd St #427, Miami, FL 33173
07-2022

Skills

  • Order Processing
  • Customer Service
  • Loss Prevention
  • Regulatory Compliance
  • Display Setup
  • Money Handling
  • Product Merchandising
  • Stock replenishment
  • Retail Sales
  • Sales expertise
  • Product Promotions
  • Sales Goals Attainment
  • Complaint Management
  • Truck unloading
  • Customer Engagement
  • Policy and Procedure Adherence
  • Store Opening and Closing
  • Product Recommendations
  • Problem-Solving
  • Relationship Building
  • Suggestive Selling
  • Returns and exchanges
  • Point of sale systems
  • Retail merchandising expertise
  • Teamwork
  • Positive and professional
  • Fitting room maintenance
  • Customer Needs Assessment
  • Time Management
  • FLUENT In { English, and Spanish}
  • Professional Appearance
  • Teamwork and Collaboration
  • Stocking and Receiving

Languages

English
Limited
Spanish
Professional

Timeline

Sales Associate

Madrag
11.2023 - Current

Operations Coordinator

Hidalgo Group LLC
03.2022 - 06.2023

Retail Sales Associate

Five Below
01.2021 - 02.2022

High School Diploma -

American High School Academy
Elisaidy Gonzalez