ELISA P. LATTIMORE
Wahiawa,HI
Summary
Proud Business Woman with 5 years of delivering pleasurable customer service to address diverse needs, having an adaptable and resilient mindset, holding superb computer skills and telephone etiquette, and smoothly mitigating through customer conflict and mediation. With maintaining a core focus in personal and professional growth, and promoting a personable impact of excellence. Always captivating a positive demeanor through the prioritization of completing daily goals, resourcefulness, work collaboration, effective communication skills, and motivation towards both business and customer success.
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
New City Nissan
05.2022 - 11.2023
- Providing truly exceptional customer service
- Attendance to inbound calls, emails, and all forms of communication between service, sales, finance, and customers
- Scheduling service appointments (in-person, over the phone, walk-in customers, and tow-ins)
- Sales - Delivery of new & used vehicles with salesmen and customers, aftermarket appointments, and conducting vehicle inspections
- Opening and balancing cash drawer
- Managed over 100 outbound calls per day (appointment reminders, service follow ups, retention, open recalls, and prepaid maintenance packages)
- Processing, filing, and scanning of both repair orders & car deals (new and used vehicles)
- Preparation and delivery of rental vehicles, explained charges and terms for rental agreements with customers
- Usage of both computers and iPads for aftermarket check-in appointments, lease returns, and shuttle monitoring
- Research and charting of customer accounts and system database with latest information through Microsoft Excel & Word, Google Sheets, Dealertrack, Vinsolutions, and X-time
Relationship Service Representative
Bank Of Hawaii
04.2021 - 01.2022
- Assisted large volume of customers (50-100+) everyday
- Attendance to emails, inbound and outbound calls, and voicemails
- Performed monetary and card transactions (personal & commercial customers), account and wire transfers, bill payments; providing customer statements
- Processing, filing, and scanning important bank documents
- Responded to customer concerns with friendly and knowledgeable services
- Work flexibility in assisting other four branches within Bank of Hawaii (Pearl City, Hawaii Kai, Kahala, and Waipahu)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Store Associate
Longs Drugs
03.2019 - 12.2020
- Provided exceptional services and pleasant shopping experiences to 100+ retail customers per day through greeting, locating merchandise, and making store suggestions
- Managed over 30+ customer calls per day
- Balanced and organized register by handling of cash and card transactions, counting change, and storage of coupons
- Checked pricing, scanned items; applied discounts and printed receipts, and bagged groceries for customers
- Restocked sales floor with current merchandise and accurate tags shown from current weekly ad
Store Associate
Forever 21
12.2018 - 03.2019
- Built relationships with customers, helped locate merchandise, and assisted them with their fashion preferences
- Achieved sales goals and service targets by cultivating & securing new customer relationships
- Used POS system to process sales, returns, online orders, Forever 21 credit card and gift card activations
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Crew Member
Dunkin' Donuts
03.2018 - 12.2018
- Provided excellent, friendly, and pleasurable customer service
- Worked well with teammates, trained new coworkers, and accepted coaching from management team
- Managed 20+ orders over phone, 15+ mobile pickup orders, restaurant to receive fastest wait time of less than 10 seconds average in drive-thru through teamwork collaboration (early, morning, afternoon, and evening shifts)
- Bake, decorated, and packaged donuts and box of joe orders
- Took orders, prepared meals and drinks, and processed both card & cash payments in a timely manner
- Cleaned, prepped, and fully stocked restaurant that adhered to restaurant procedures, health and safety standards
- Supported great dining, meal, leadership and teamwork experiences through working front store, drive-thru, bakery, inventory, and other areas
Education
Bachelor of Arts - Business Management
University of Hawaii West Oahu
Kapolei, HI05.2022
High School Diploma -
Damien Memorial School
Honolulu, HI05.2017
Skills
- Clerical Support
- Client Rapport-Building
- Computers & Technology
- Data Entry
- Processing of Payments
- Mentorship
- Process and Performance Improvement
- Performance Tracking and Evaluations
- Problem Solving
- Research
- Teamwork & Collaboration
- Telephone Etiquette
Timeline
Customer Care Coordinator
New City Nissan
05.2022 - 11.2023
Relationship Service Representative
Bank Of Hawaii
04.2021 - 01.2022
Store Associate
Longs Drugs
03.2019 - 12.2020
Store Associate
Forever 21
12.2018 - 03.2019
Crew Member
Dunkin' Donuts
03.2018 - 12.2018
Bachelor of Arts - Business Management
University of Hawaii West Oahu
High School Diploma -
Damien Memorial School
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