ELISA M LOPEZ
Saint Charles,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Shift Manager
Tradicional 314
Crever Coeur, MO
11.2021 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
Tradicional 636
St. Charles, MO
01.2021 - 10.2021
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept employees operating productively and working on task to meet business and customer needs.
Waitress
Tradicional 636
St. Charles, MO
05.2018 - 04.2020
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Regional Manager
Rudy Solares, S.A.
Managua, Nicaragua
04.2013 - 04.2016
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Established productive working relationships with public officials and law enforcement officers.
Education
Civil Engineering - Civil Engineering
Universidad Catolica
Managua, NicaraguaSkills
- Responding to Difficult Customers
- Document Verification
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Care
- Understanding Customer Needs
- Customer Service and Assistance
- Interpretation and Translation Services
Timeline
Shift Manager
Tradicional 314
11.2021 - 06.2022
Shift Manager
Tradicional 636
01.2021 - 10.2021
Waitress
Tradicional 636
05.2018 - 04.2020
Regional Manager
Rudy Solares, S.A.
04.2013 - 04.2016
Civil Engineering - Civil Engineering
Universidad Catolica
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