Elisama Ramirez
Denver,CO
Summary
Skilled Logistics Coordinator with proven track record in managing supply chain operations, coordinating transportation schedules, and minimizing shipping expenses. Strengths include problem-solving skills, strategic planning abilities and efficiency in multitasking under high-pressure environments. Deliver significant impact by streamlining processes and enhancing operational performance in previous roles.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Vorto
Denver, CO
05.2021 - Current
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Explained proposed solutions to customers and management through oral presentations and written proposals.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Assisted in the development of logistics strategies to support business growth and expansion.
- Directed and supported compilation and analysis of technical source data necessary for product development.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Vorto
Odessa, TX
03.2020 - 05.2021
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Stayed abreast of latest software developments to enhance job knowledge.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Resolved escalated customer service issues in a timely manner.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Conducted remote diagnostics to identify and solve technical problems.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Updated customer information and account status in the database following each interaction.
- Recommended upgrades or additional features that could enhance user experience.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Used remote login tools to assist clients with technical and product questions.
- Provided technical assistance to customers through phone, email and chat support.
- Provided training and guidance to junior staff members as needed.
- Demonstrated advanced product knowledge to solve customer issues.
- Managed the configuration and setup of customer accounts and systems.
- Troubleshot customer inquiries related to software and hardware issues.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Supported customers with online billing, access, and account issues.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Maintained positive working relationship with fellow staff and management.
Service Dispatcher
W&W Logistics
Odessa, TX
12.2018 - 03.2020
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Updated company software systems as needed with current data pertaining to shipments and deliveries.
- Processed transportation orders and entered data accurately into the dispatch system.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Advised personnel about accidents, weather conditions or other hazards.
- Reviewed driver logs for accuracy and compliance with hours-of-service regulations.
- Dispatched drivers to meet daily delivery needs for company customers.
Inventory Cycle Counter
Family Dollar Distribution Center
Odessa, TX
06.2017 - 12.2019
- Utilized specialized software programs for tracking and managing inventories.
- Encouraged and improved cross-department internal communication.
- Maintained a clean and safe work environment by adhering to safety protocols and standards.
- Participated in physical inventory counts to keep information accurate and current.
- Utilized inventory management software for tracking and reporting purposes.
- Developed and implemented inventory control procedures and policies.
- Identified and resolved inventory problems, including damaged or lost items.
- Assisted in the development of new processes and procedures related to cycle counting.
- Analyzed product labels and purchase orders to verify shipment content accuracy.
- Collaborated with other departments and teams to resolve issues related to inventory control process.
- Adhered to company equipment policies and safety procedures to avoid accidents and mishaps.
- Maintained positive working relationship with fellow staff and management.
Retail Sales Associate
Foot Locker
Odessa, TX
08.2016 - 06.2017
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Used product knowledge to suggest items to match client needs.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Education
High School Diploma -
Permian High School
Odessa, TX05-2017
Skills
- Carrier collaboration
- Delivery confirmation
- Verbal and written communication
- Cost reduction strategies
- Performance metrics tracking
- International logistics
- Supply chain operations
- Customer service
- Scheduling coordination
- Inventory control
- Logistics analysis
- Analytical thinking
- Transportation planning
- Communication
- Punctual and dependable
- Invoicing and shipping documentation
- AI hardware familiarity
Languages
Spanish
Professional
Affiliations
Focused on personal growth through activities that build discipline, creativity, and resilience.
References
References available upon request.
Timeline
Logistics Coordinator
Vorto
05.2021 - Current
Customer Service Representative
Vorto
03.2020 - 05.2021
Service Dispatcher
W&W Logistics
12.2018 - 03.2020
Inventory Cycle Counter
Family Dollar Distribution Center
06.2017 - 12.2019
Retail Sales Associate
Foot Locker
08.2016 - 06.2017
High School Diploma -
Permian High School
Similar Profiles
Adam CampbellAdam Campbell
HSE/DOT Field Manager at VortoHSE/DOT Field Manager at Vorto
Shawn D. GreenShawn D. Green
Regional Area Manager at VortoRegional Area Manager at Vorto
ALEJANDRO LUNAALEJANDRO LUNA
Environmental Health and Safety Specialist at VortoEnvironmental Health and Safety Specialist at Vorto