Elisandra Cardoso
Somerset,MA
Summary
Over 16 plus years of leadership experience leading teams and successfully managing multiple projects. Highly organized, self-aware, respectful, empathetic, grateful, and motivated to learn new skills. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 16 years of comprehensive experience in recording vital signs, collecting specimens, and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
21
21
years of professional experience
Work History
PCA Personal Care Assistant
Private Family
05.2024 - Current
- Assist a 32-year-old quadriplegic female with cerebral palsy with basic caregiving needs such as mobility support, transferring, assisting with personal hygiene, administering prescribed medication, and performing household chores.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Support Staff (Weekends)
Father Bill's & MainSpring
11.2023 - Current
- Responsible for day-to-day interactions with participants in shelter facilities, maintaining the safety and security of the building, conducting intakes of participants, and creating a supportive and welcoming environment.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Referral Management Office Manager
Stanley St Treatment and Resource INC / SSTAR Healthcare
07.2022 - Current
- Directly supervises employees, manages referrals department staffing, processes insurance referrals and authorizations, responds to audits or requests for data, participates in leadership meetings, interviews candidates, processes weekly payroll, and assists with other health center tasks.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for the company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
Event Planner
Self Employed
04.2018 - Current
- Designs, coordinates, organizes, manages, and executes special events, assists clients in finding venues and creating floor plans, and sets up various event elements.
Program Coordinator
Meetcaregivers
09.2021 - 06.2022
- Managed all aspects of the district's COVID testing plan, facilitated communication between various parties, assisted in recruiting and hiring, trained staff, scheduled shifts, performed testing, maintained supplies, and managed team members' hours and payroll.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Developed and maintained relationships with external partners to facilitate program operations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Oversaw staff schedules and assignments to handle programming demands.
- Scheduled and monitored programming to air content as planned.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
- Identified risks and developed mitigation plans.
- Monitored programming schedules, conformance to guidelines and quality.
Referral Coordinator
COMPASS MEDICAL
08.2020 - 05.2021
- Coordinated specialty appointments for patients, processed insurance referrals and authorizations, answered calls, verified insurance eligibility, and updated patient's charts.
Referral Management QI/Team Leader
Signature Medical Group
04.2012 - 07.2020
- Department team lead, processed referrals and authorizations, provided support to clinical nurse navigators/case managers, called insurance companies, and attended meetings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Processed weekly payroll.
PCA Personal Care Assistant (Part time)
Private family/At home care
05.2015 - 04.2020
- Provided personal care, medication reminders, transfers, case management, meal prep, light housekeeping, and companionship.
Patient Navigator/Case Manager
Signature Healthcare - Brockton Hospital
01.2011 - 01.2012
- Assisted patients with post-discharge follow-up care, scheduled appointments, processed insurance referrals and authorizations, and provided assistance with various applications.
Medical Office Coordinator (M.O.C)
Signature Healthcare
01.2008 - 01.2011
- Managed patient arrivals, supported clinical staff, assisted with care gaps, scheduling, insurance referrals and authorizations, and managed quality metrics.
Registration Clerk
Brockton Neighborhood Health Center
01.2006 - 01.2008
- Checked in patients, scheduled appointments, prepared medical charts, verified insurance coverage, and completed insurance applications.
Adult Services Coordinator
Judge Rotenberg Center
01.2004 - 01.2006
- Supported students with developmental disabilities and behavioral disorders, assisted in their care, and provided emotional and physical support.
Education
BLS Certified - Health
American Heart Association
Plymouth07.2023
Certificate - Event Decorator
Event Decorating Academy
Hollywood, FL04.2018
Administraion Assistant - Healthcare Administration
Bryman Institute
Boston, MA05.2005
Medical Assistant - Healthcare Management
Bryman Institute
Boston, MA05.2004
High School Diploma -
Brighton High School
Brighton, MA06.2003
Skills
- Team Management
- Bilingual
- Project Management
- Concise reporting
- Managed Care
- Stakeholder Communication
- Microsoft Office Suite
- Mentorship/Team Building
- Healthcare Management
- Multi-EMR systems
- Quality Improvement
- Medical Office Experience
- Medical Billing
- Case Management
- Insurance Verification
- CPT Coding
- Medical Terminology
- Process Improvement
- Portuguese
- English
- Customer Service
- ICD-10
- ICD-9
- Medical Scheduling
- Management
- Medical Records
- ACO
- Patient Care
- Employee Orientation
- Hospital Experience
- Medical Coding
- Experience Administering Injections
- Calendar Management
- Personal Assistant Experience
- Supervising Experience
- Program Management
- Event Planning
- Ecw software
- NextGen Software (2 years)
- Meditech Software (10 years)
- IDX Software (10 years)
- Allscripts software (10 years)
- ADP Payroll (6 years)
- Paylocity (1 year)
- Document review
- HIPAA
- QuickBooks (5 years)
- Epic
- Sales
- Computer skills
- Hotel experience
- Data collection
- Communication skills
- Customer service
- Property management
- Personal Hygiene Assistance
- Dementia Care
- Cultural Sensitivity
- HIPAA Compliance
- Medical terminology knowledge
- Vital signs monitoring
- Behavioral Management
- Emergency Response
- Patient Education
- Mobility Assistance
- Specimen Collection
- Feeding Assistance
- Mobility assistance aptitude
- Blood Glucose Monitoring
- Data Collection
- Patient Services
- Healthy meal preparation
- Compassionate Care
Languages
Portuguese
Full Professional
Spanish
Professional Working
Timeline
PCA Personal Care Assistant
Private Family
05.2024 - Current
Support Staff (Weekends)
Father Bill's & MainSpring
11.2023 - Current
Referral Management Office Manager
Stanley St Treatment and Resource INC / SSTAR Healthcare
07.2022 - Current
Program Coordinator
Meetcaregivers
09.2021 - 06.2022
Referral Coordinator
COMPASS MEDICAL
08.2020 - 05.2021
Event Planner
Self Employed
04.2018 - Current
PCA Personal Care Assistant (Part time)
Private family/At home care
05.2015 - 04.2020
Referral Management QI/Team Leader
Signature Medical Group
04.2012 - 07.2020
Patient Navigator/Case Manager
Signature Healthcare - Brockton Hospital
01.2011 - 01.2012
Medical Office Coordinator (M.O.C)
Signature Healthcare
01.2008 - 01.2011
Registration Clerk
Brockton Neighborhood Health Center
01.2006 - 01.2008
Adult Services Coordinator
Judge Rotenberg Center
01.2004 - 01.2006
BLS Certified - Health
American Heart Association
Certificate - Event Decorator
Event Decorating Academy
Administraion Assistant - Healthcare Administration
Bryman Institute
Medical Assistant - Healthcare Management
Bryman Institute
High School Diploma -
Brighton High School
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