Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Elisanna German

High Point,NC

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

4
4
years of professional experience

Work History

Sales Associate

Charter Spectrum
Greensboro, NC
09.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Cricket

Cricket
Winston Salem, NC
02.2021 - 09.2023
  • Cash Handling with not only registers but Direct Deposits
  • Opening to Closing registers and taking deposit slips to the bank
  • Responsible for the entire store and all opening to closing processes
  • Tasks for inventory intake, making sure the right products were on display and that there were enough to keep business in consistency
  • Daily tasks had to be met and completed by a certain time to ensure the store was open efficiently
  • Those daily tasks were routine and were consistent, nothing changed unless something was 'updated.' Keeping that flow gave me good organization skills and good time punctuation
  • Mail handling was best needed whenever the store had new intake or it had to be 'updated.' Putting the correct information out for the customers and keeping the store in the correct era
  • Training was a part of the job, making sure new employees had the correct steps, procedures and information to correctly complete their job
  • Scheduling everyone was one of my top priorities, making sure I had enough employees and that I had them on days that worked best for everyone
  • Keeping communication between the whole store is always best to have everyone on the same page
  • Keeping up with goals not only for my Sales Associates but for the store and my own commission
  • Encouraging all my employees that their goals were reachable, but regardless making sure they stayed motivated throughout
  • Customer care/service was my top priority, making sure all issues were resolved with satisfied results
  • Interpersonal Communication through English and Spanish was needed throughout the day
  • Over the phone and in person, from simple conversations to actual phone bill payments
  • Troubleshooting, making sure devices were connecting and working properly
  • Any minor to major issues were resolved to my best of knowledge
  • Most simple fixes could be done in the store, but more technical issues had to be done over the phone
  • Sometimes the customers had to do personal calls with the Tech
  • Support but I was more than happy to help with information that was needed, steps that had to be taken, etc
  • Housekeeping is just as important as all the other tasks to keep the store efficient
  • Making sure the windows and floors were consistently clean
  • Having devices shiny and ready for display
  • Staying on tasks with small adjustments like these make a huge difference, showing your customers you care for the store and that you care for them.

Taco Bell

Taco Bell
Winston Salem, NC
05.2020 - 02.2021
  • Food champion & service champion
  • Greeted customers with a friendly attitude
  • Having a great attitude keeps everyone in the reality that you care and want to help them regardless of the issue
  • Made sure customers were satisfied
  • Keeping them happy was my main concern and having their order corrected as soon as possible
  • Handle customers concerns about the store, any issues pertaining to their order, questions about seasonal promos, etc
  • Manage the cash register in the drive thru and lobby
  • Kitchen trained to prep food for not only use but to complete orders
  • Making sure all was organized, kept clean and in consistent flow for the line to run correctly.

Education

High School Diploma -

R. J. Reynolds High School
06.2020

Associates in Science -

Forsyth Tech. Community College

Skills

  • Interpersonal Communication
  • Bilingual
  • Organization
  • Time Punctuation
  • Employee Trainer
  • Computer/Microsoft Skills
  • Phone
  • Troubleshooting
  • Leadership
  • Team Player
  • Critical Thinking
  • Multitasking
  • Fast Paced Environment
  • Problem Management
  • Product Description
  • Exceptional Customer Service
  • Customer Assistance
  • Customer Service
  • Customer Communication
  • Customer Relationship Building
  • Customer Retention Abilities
  • Point Of Sale System

Volunteer Experience

I helped lead the teacher with students, organize the classroom, and created fun, new activities for the students., Petree elementary school, Bethlehem community center, Mineral springs elementary school

Timeline

Sales Associate

Charter Spectrum
09.2023 - Current

Cricket

Cricket
02.2021 - 09.2023

Taco Bell

Taco Bell
05.2020 - 02.2021

High School Diploma -

R. J. Reynolds High School

Associates in Science -

Forsyth Tech. Community College

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Elisanna German