ELISAPETA LAVATAI
Summary
Dedicated professional with excellent organizational skills and successful experience in telecommunications. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
SPECIAL OPERATIONS CLERK
AT&T
12.2019 - Current
- Processed service requests and service orders for analog, data, fiber, voip services for various GOVT DoD customers using COMIT, PCR 360, Call Manager(CUCM), BMC REMEDY, CISCO UNITY, GNS system.
- Coordinated service delivery with customers, contractors and vendors.
- Dispatches technicians to different military installations to work on service orders
- Provided field support to technicians with customer records, service deliveries and expedited services.
- Worked customer support lead role to address any external or internal concerns on service orders while manager is out of office
- Finalized service orders to initiate billing on customer services
- Assisted IT Mgmnt on validating IP's for network devices in CISCO(CPI) database.
- Initiated appropriate levels of escalation, both internally and externally, on orders in jeopardy of missing due dates.
- Helped logistics with inventory on different equipment to restock back on shelf
- Provided front office support for administrative duties
Customer Service Associate
AT&T
03.1998 - 12.2019
- Created maintenance tickets for fault management on DoD data/voice networking services and outages using BMC Remedy System
- Provided customer service, technical assistance, configuration and fault-isolation functions across all networks and platforms
- Helped large volume of GOVT DoD customers daily with analog/isdn phone services and features
- Handled customer concerns quickly at a management level, delivered prompt tech response to prioritize customer outages and needs.
- Followed up with customers about resolved issues and priority service repairs
- Assisted with user password resets for voicemail and IT support for system login credentials
- Processed daily and monthly BRIO and excel, reports on all reported customer issues and outages
- Developed Remedy ticket process procedure for fellow workers
- Cross-trained and backed up other customer service associates
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Waipahu High School
WaipahuSkills
- Assisting Dispatch
- Critical Thinking
- Customer Inquiries
- Customer Satisfaction
- Clerical Experience
- Clerical Support
- Documentation Processing
- Information Processing
- Serve Customer Needs
- Update Records
- Records Management Software
Timeline
SPECIAL OPERATIONS CLERK
AT&T
12.2019 - Current
Customer Service Associate
AT&T
03.1998 - 12.2019
High School Diploma -
Waipahu High School
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Kristy PlummerKristy Plummer
Special Ed Clerk/ATP Secretary/Attendance Clerk at Murrieta Valley Unified School DistrictSpecial Ed Clerk/ATP Secretary/Attendance Clerk at Murrieta Valley Unified School District