Elise Ayres
Naples,FL
Summary
Experienced trust and safety specialist and content moderator with with background of working with sensitive content and data user.
Highly trainable, talented multitasker, team worker, ability to work under pressure and handle several projects, independent self starter, highly analytical , skilled translator and interpreter.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Bilingual Trust and Safety Reviewer Specialist
Accenture At Youtube
Remote, FL
04.2019 - 07.2022
- Policy enforcement and content moderation to adhere to established guidelines
- Review, classify and escalate issues and bugs.
- Sensitive content
- Translation and video analysis
- Working with tech team for improvement of tools
- Working with legal team for policy improvements
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maintained energy and enthusiasm in fast-paced environment
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Collaborated with team members to achieve target results
- Resolved problems, improved operations and provided exceptional service
- Maintained excellent attendance record, consistently arriving to work on time
Bilingual Trust and Safety Agent
Collabera At Facebook
Mountain View, CA
04.2017 - 04.2019
- Day to day work with Brazilian Portuguese content
- Policy enforcement and content moderation
- Policy improvements
- Sensitive content reviewer
- Translation and transcription
- Improved operations through consistent hard work and dedication
- Maintained excellent attendance record, consistently arriving to work on time
- Drove operational improvements which resulted in savings and improved profit margins
- Collaborated with team members to achieve target results
- Onboarded new temps by entering employee information into systems
- Maintained energy and enthusiasm in fast-paced environment
- Participated in team-building activities to enhance working relationships
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Bilingual Data Reviewer
BC Forward At Google
San Jose, CA
05.2016 - 04.2017
- Review, analyze and classify websites information for monetization and marketing
- Online content and video data reviewing
- Working daily with Portuguese language
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Education
Bachelor Of Journalism - Communication Studies
UNESA
Rio De Janeiro, Brazil 01.2002 - 12.2008
Skills
Cultural Awareness
Teamwork and Collaboration
Dependable and Responsible
Analytical and Critical Thinking
Written Communication
Critical Thinking
Excellent Communication
Portuguese language (written and verbal)
Timeline
Bilingual Trust and Safety Reviewer Specialist
Accenture At Youtube
04.2019 - 07.2022
Bilingual Trust and Safety Agent
Collabera At Facebook
04.2017 - 04.2019
Bilingual Data Reviewer
BC Forward At Google
05.2016 - 04.2017
Bachelor Of Journalism - Communication Studies
UNESA
01.2002 - 12.2008