Elise Bailey
Winchester,KY
Summary
Dedicated customer service professional with 5 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Valvoline Instant Oil Change
05.2023 - Current
- Implemented efficient problem-solving strategies and maintained comprehensive knowledge base of products and services.
- Achieved average call resolution rate of 95% over 12 weeks.
- Provided premium service and promptly resolved customer inquiries, achieving 91% customer satisfaction rating in 2023.
- Handled average of 100+ inbound calls daily while maintaining first call resolution rate of 92%.
- Represented 1500 VIOC stores across country.
Coiler Operator
Leggett And Platt
09.2020 - 05.2023
- Ensured all product requirements were met against performance standards while maintaining high level of productivity.
- Kept detailed account of measurements, depths and weights required for specific coils.
- Maintained detailed production records in computer.
- Lifted up to 50 pounds repeatedly during course of workday
Press Operator
The Freeman Corporation
02.2019 - 01.2020
- Responsible for operating wood press.
- Followed company policies and OSHA requirements to maintain work safety.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed and completed orders for quality and accuracy.
- Logged, trafficked, and updated projects in job management software.
- Operated press to achieve highest print quality and productivity with minimal scrap.
Weekend Manager
The NILE-ART
05.2017 - 12.2019
- Counseled clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- Interviewed clients, reviewed records, conducted assessments, or conferred, with other professionals to evaluate mental or physical condition of clients or patients.
- Monitored, evaluated, and recorded client's progress with respect to treatment goals.
- Generated reports detailing findings and recommendations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Receptionist
Little Patriots Preschool
04.2015 - 03.2017
- Assisted the Center Director in managing daily operations of the Early Childhood Center, along with other daily activities.
- Submitted enrollment forms, attendance records, master rosters, claims for reimbursement, program costs and documentation, records of meals served for The Kentucky Department of Education.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Elizabeth Arden Counter Manager
Dillard's
02.2005 - 06.2007
- Elizabeth Arden Counter manager versed in training new staff, increasing revenue by up-selling products , and encouraging client retention with exceptional guest service skills.
- Organized sale events and created eye-catching product displays to attract customers Elizabeth Arden counter.
- Supervised sales associates and successfully interacted with customers and retail buyers to expedite orders.
- Designed and suggested new display ideas to improve accessibility to merchandise.
- Recruited, coached, motivated and trained 15 new associates in 3 years.
Education
Business Management - Business Management
Bluegrass Community And Technical College
2009
Skills
- Customer Service
- Conflict Mediation
- Microsoft Office (Excel, Word, PowerPoint)
- Conflict Resolution
- Call Management
- Data Entry
- Product Education
- Attention to Detail
- Skilled Multitasker
- Customer Relations
- Adaptability
- Front desk Operations
Additional Information
CASA of the Bluegrass (Court Appointed Special Advocate)
Danville, KY
- Advocate for abused and neglected children in the Anderson, Boyle, Franklin and Mercer County Family court system while working with children, the family and the courts.
Timeline
Customer Service Representative
Valvoline Instant Oil Change
05.2023 - Current
Coiler Operator
Leggett And Platt
09.2020 - 05.2023
Press Operator
The Freeman Corporation
02.2019 - 01.2020
Weekend Manager
The NILE-ART
05.2017 - 12.2019
Receptionist
Little Patriots Preschool
04.2015 - 03.2017
Elizabeth Arden Counter Manager
Dillard's
02.2005 - 06.2007
Business Management - Business Management
Bluegrass Community And Technical College
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