Summary
Overview
Work History
Education
Skills
Certification
Licenses
Timeline
Generic

Elise Batiste

Fresno

Summary

I am a business professional with extensive experience in small business management, driving operational success and customer satisfaction. I am known for a collaborative approach to team leadership and achieving impactful results. I am reliable and adaptable, excelling in dynamic environments while leveraging strategic planning and resource management skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Small Business Owner

BAT SECURUTY LLC
04.2019 - Current
  • Developed strategic marketing plans to enhance brand visibility and attract new clients.
  • Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
  • Managed financial forecasting and budgeting processes to maintain profitability.
  • Established vendor relationships, negotiating contracts for cost-effective service solutions.
  • Trained and mentored staff on best practices in security protocols and customer engagement.
  • Implemented process improvements that streamlined workflows and reduced operational costs.
  • Analyzed market trends to identify growth opportunities and adjust service offerings accordingly.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Casualty Claims Supervisor

GEICO
01.2014 - Current
  • Oversaw daily operations of claims team, ensuring compliance with industry regulations and company policies.
  • Mentored staff on best practices for claim assessments and resolution strategies, fostering professional growth.
  • Developed training programs to enhance team performance and streamline claims processing efficiency.
  • Analyzed claims data to identify trends, implementing corrective actions to improve service delivery.
  • Evaluated complex claims scenarios, providing strategic guidance to resolve high-stakes customer issues.
  • Conducted regular performance reviews, establishing benchmarks and goals for continuous improvement within the team.
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
  • Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.

Store Manager

McDonald's
04.2001 - 06.2012
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Trained and developed staff, fostering a culture of high performance and accountability.
  • Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
  • Analyzed sales data to identify trends, driving strategic decisions for product placement.
  • Collaborated with marketing teams to execute promotional strategies that increased foot traffic.
  • Conducted regular performance evaluations, providing constructive feedback and development plans for team members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Education

No Degree - Nursing

Lamar State College
Port Arthur, Tx

High School Diploma -

Abraham Lincoln High School
Port Arthur, TX
05-1999

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing

Certification

BBP Certification

HIPPA Certification


Licenses

Security Business License (Tx, FL)

Insurance Adjsuter License (Tx, Ok, Nm, La, Fl)

Timeline

Small Business Owner

BAT SECURUTY LLC
04.2019 - Current

Casualty Claims Supervisor

GEICO
01.2014 - Current

Store Manager

McDonald's
04.2001 - 06.2012

No Degree - Nursing

Lamar State College

High School Diploma -

Abraham Lincoln High School

Similar Profiles

CREATE PROFILE