Elise Boucher
Salt Lake City,UT
Summary
Dedicated professional ensuring exceptional customer service with utmost quality. Offers great time management and task prioritization skills. Adept at quickly learning software programs and processes to exceed goals. Positive in the face of challenge to achieve highest level of success.
Overview
12
12
years of professional experience
Work History
Remote Quality Documentation Specialist
Cognizant Technologies (iScribes And Nuance Comm.)
09.2019 - 09.2024
- Closely listen to doctor and patient encounters to create grammatically and medically accurate medical notes for electronic health records.
- Work independently and collaboratively to document up to 200 notes weekly while maintaining 98 to 100% accuracy and strict confidentiality standards.
- Received Team Player Award for consistently contributing high volumes of work while offering assistance to colleagues with a positive attitude for overall success.
Social Media and Custom Art
Self Employed - Gardenia Ink & Gardenia Marketing
09.2017 - 09.2019
- Developed and managed content calendars for social media platforms to establish timely and relevant posts for small businesses in the event industry.
- Created custom art and lettering for weddings, events, and homes.
Cashier
Lily's Cookies
11.2016 - 10.2017
- Greeted and assisted customers promptly to meet their needs and encourage repeat business.
Express Sales Manager
Hotel Valencia Riverwalk
03.2016 - 11.2016
- Developed and maintained relationships and contracts with clients to capture $150k+ in revenue for the hotel.
- Performed cold calls and "door knocking" to generate new leads, network, and drive business.
- Worked collaboratively with clients and hotel staff to ensure quality event details were delivered.
Research Area Specialist Associate
UTHSCSA & South Texas Veterans Healthcare System
02.2014 - 02.2016
- Performed literature reviews and synthesized data for principal investigator and senior researchers.
- Created interview schedules, conducted interviews, and organized data using grounded theory in NVivo.
- Contributed to manuscripts and assisted with management of IRB paperwork.
Event Rental Coordinator
McNay Art Museum
10.2012 - 02.2014
- Generated $200k revenue by successfully booking events and weddings.
- Ensured regulations were communicated and followed by all vendors and clients to preserve the museum spaces and antiquities.
- Collected payments, maintained contracts, and disseminated event schedules to all involved parties in an organized fashion.
Education
Bachelor of Arts - Anthropology
University of Texas At San Antonio
San Antonio, Texas05.2012
Skills
- Organizational planning
- Excellent written and verbal communication
- Problem-solving aptitude
- Client relations and complaint resolution
- Quality control and confidentiality measures
- Detail oriented
- Experience with Epic and Microsoft Office Suite
- Telephone etiquette and proficient typist
- Positive team player
- Achieves desired goals
- Efficient multitasker
- Dedicated to excellence
Timeline
Remote Quality Documentation Specialist
Cognizant Technologies (iScribes And Nuance Comm.)
09.2019 - 09.2024
Social Media and Custom Art
Self Employed - Gardenia Ink & Gardenia Marketing
09.2017 - 09.2019
Cashier
Lily's Cookies
11.2016 - 10.2017
Express Sales Manager
Hotel Valencia Riverwalk
03.2016 - 11.2016
Research Area Specialist Associate
UTHSCSA & South Texas Veterans Healthcare System
02.2014 - 02.2016
Event Rental Coordinator
McNay Art Museum
10.2012 - 02.2014
Bachelor of Arts - Anthropology
University of Texas At San Antonio