ELISE BRANCATO
Las Vegas,NV
Summary
Results-driven and detail-oriented Sales Support Manager with over 10 years of experience in the solar energy sector, providing operational, administrative, and customer-facing support to optimize sales performance. Adept at managing CRM systems, coordinating cross-functional teams, and delivering technical and commercial assistance to sales teams and clients. Proven ability to streamline workflows, reduce turnaround time, and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Support Manager
Freedom Forever
Las Vegas, NV
08.2021 - Current
- Coordinated sales support initiatives for residential and commercial solar solutions, providing critical assistance to sales representatives in proposal development and contract oversight.
- Coordinated efforts between sales engineering and operations to enhance efficiency in solar project delivery.
- Maintain CRM data integrity and provide regular reports on sales pipeline, forecasts, and KPIs.
- Train and onboard new sales support staff and improve internal processes for quoting, scheduling, and order fulfillment.
- Conducted collaborative sessions with sales and operations to pinpoint delays and enhance operational efficiency.
- Directed a team of 15 specialists managing market operations in Texas, Michigan, and the Pacific Northwest.
- Engaged with quality and training teams to design and implement comprehensive training materials for improved employee performance.
- Designed and refined existing SOPs to streamline departmental operations.
- Addressed customer and sales escalations to maintain transparency and set clear expectations for project advancement.
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Regularly communicated results from KPI tracking to senior management for informed decision-making related to resource allocation, staffing levels, or other critical initiatives impacting company growth potential.
Brokerage Trade Specialist
Ameriprise Financial
Las Vegas, NV
06.2020 - 03.2021
- Supported financial advisors with customer transaction requests.
- Assisted in resolving customer account issues and money movement delays.
- Performed securities trade requests.
Associate Project Manager, Utility Relations
Tesla
Las Vegas, NV
01.2019 - 03.2020
- Acted as utility relations coordinator for SCE, SDG&E and Southern California Municipal Utilities.
- Created processes for utility approval for Installation Approval and Permission to Operate.
- Reviewed single line diagrams for solar interconnection submission.
- Submit applications for Interconnection utilizing Powerclerk and utility designated portals.
- Created process guidelines for Interconnection Application submission.
- Performed quality audits to identify trends in utility rejections to improve submission accuracy.
- Created and implemented training to agents for interconnection application submission.
- Met monthly with policy leaders to implement any utility policy changes.
- Scheduled electrical work with utility companies and electrical crews for meter adapter installations.
Solar Project Coordinator, Energy
Tesla
Las Vegas, NV
08.2015 - 01.2019
- Managed 300-600 simultaneous home solar and energy storage projects from sale to activation.
- Exceeded customer service expectations by utilizing efficient pipeline management skills.
- Identified and resolved project roadblocks to reduce installation and activation timelines.
- Reviewed system designs and project scope with customers.
- Worked with escalated customers to diffuse and improve customer satisfaction.
- Supported multiple sales teams within different regulatory jurisdictions.
- Generated and processed contract and interconnection documents.
- Educated and assisted customers and sales associates with any documentation needs.
- Processed customer monthly payments.
Education
High School Diploma -
Marietta High School
Marietta, OHSkills
- CRM Software: MS Office, Excel, PowerBI, SalesForce
- Project management
- Process development
- Training and personnel development
- Utility relations
- Project coordination
- Reviewing technical drawings
- Escalation Handling
- Document generation and verification
- Customer account management
- Goal setting and achievement
Languages
English
Native or Bilingual
Timeline
Sales Support Manager
Freedom Forever
08.2021 - Current
Brokerage Trade Specialist
Ameriprise Financial
06.2020 - 03.2021
Associate Project Manager, Utility Relations
Tesla
01.2019 - 03.2020
Solar Project Coordinator, Energy
Tesla
08.2015 - 01.2019
High School Diploma -
Marietta High School