Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elise Christensen

Ponte Vedra Beach,FL

Summary

Dynamic hospitality professional with extensive experience enhancing guest experiences at prestigious venues such as Ponte Vedra Inn & Club. Proven track record in guest engagement and culinary service, utilizing exceptional communication skills to foster lasting customer relationships and drive repeat business. Expertise in delivering high-quality, efficient service establishes a standard of excellence in the hospitality industry.

Overview

4
4
years of professional experience

Work History

Hostess

SAWGRASS MARRIOTT HOTEL
Ponte Vedra Beach, USA
- Current
  • Provided menus to customers and answered questions regarding menu items.
  • Spoke with patrons to drive satisfaction with food and service.
  • Helped service staff handle demand by distributing food and beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Informed patrons of establishment specials and promotions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Hostess

Royal Palm Yacht and Country Club
Boca Raton, USA
09.2022 - 12.2022
  • Maintained a clean and organized dining area.
  • Greeted customers and provided them with menus.
  • Verified reservations and wait times with customers.
  • Accurately recorded customer information into reservation system.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phones promptly to record and confirm reservations.

Hostess/Food Runner/Expo

Ponte Vedra Inn & Club
Ponte Vedra Beach, USA
06.2021 - 06.2022
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted guests upon arrival and escorted them to their tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Ensured compliance with health code regulations related to food storage temperatures.

Food Runner/Waitress

Vicar's Landing
08.2020 - 02.2021
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees on restaurant procedures and plating techniques.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.

Education

High school diploma -

Ponte Vedra High School
Ponte Vedra Beach, FL
06.2022

Some College (No Degree) - Hospitality Management

Santa Fe College
Gainesville, FL

Some College (No Degree) - Hospitality Management

Florida Atlantic University
Boca Raton, FL

Some College (No Degree) - Hospitality Management

Florida State College
Jacksonville, FL

Skills

  • Customer Service Experience
  • Culinary Service
  • Restaurant experience
  • Hospitality
  • Guest complaint resolution
  • Customer service expertise
  • Exceptional communication
  • Performance improvement
  • Patience and empathy
  • Guest engagement
  • Efficient collaboration
  • Effective multitasking
  • Quality control
  • Sales techniques
  • Sales expertise
  • Strong work ethic
  • Positive and professional
  • Professional appearance
  • Task prioritization
  • Team collaboration
  • Positive guest interactions

Timeline

Hostess

Royal Palm Yacht and Country Club
09.2022 - 12.2022

Hostess/Food Runner/Expo

Ponte Vedra Inn & Club
06.2021 - 06.2022

Food Runner/Waitress

Vicar's Landing
08.2020 - 02.2021

Hostess

SAWGRASS MARRIOTT HOTEL
- Current

High school diploma -

Ponte Vedra High School

Some College (No Degree) - Hospitality Management

Santa Fe College

Some College (No Degree) - Hospitality Management

Florida Atlantic University

Some College (No Degree) - Hospitality Management

Florida State College

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Elise Christensen