Elise Ciaramella

- B2C outbound sales role, where I was responsible for enrolling students in the Become A Health/Life Coach six-month online certification program.

- Enrollment targets changed on a monthly basis based on seasonality and the team's performance.

- Consistent top performer due to my work ethic and ability to build rapport with a wide range of personality styles.

- Educated small and medium sized business owners on the benefits of Cox Businesses' Cable TV, high speed internet, telephone and business security services in Las Vegas, Orange County, San Diego and Santa Barbara, CA.

- The first and only external candidate to ever be hired onto the Cox Communication's Business Inside Sales team.

- Hit ramp quota my first full sales month on the phones (October 2018) and exceeded normal sales quotas the months after.

- Recruited to develop and expand a small inside sales team based in Las Vegas of four reps for this Australian based SAAS start-up.

- Developed talk tracks, call flows and processes to improve team's sales performance, with quota successfully being exceeded monthly by September 2017.

- Enabled call recording and talk time reporting to create more opportunities for coaching on sales performance and productivity.

- Recruited, hired and trained the team to include 11 total reps across two offices in Las Vegas, NV and Raleigh, NC.

- As of August 1, 2015, ranked the top performing marketed sales team of 15 total teams, based on my team's gross bookings, premium (referral) bookings and pull through of business to final contract.

- Performed monthly 1:1 sessions with consultants to listen to a sales call and provided training and coaching on a wide range of sales techniques including lead qualification, rapport, discovery, identification of pain points, overcoming objections & asking for the sale/assumptive close.

- Consistently coached newer consultants on how to manage their pipeline of leads and solar installations.

- Coached every single one of my low performing reps off of performance plans and back into good standing based on identified inside sales KPIs

- Consistently performed in the top 10% of the Inside Sales organization.

- Educated homeowners nationwide on the benefits of going solar via telephone and web presentation.

- Promoted to Mentor in June of 2014 in order to develop and coach new hires out of training.

- Promoted to Head Mentor in November 2014, responsible for organizing and leading entire Inside Sales Mentor Program.

- Promoted to Team Lead in Flight School (training) in December 2014, coaching and leading a team of six brand new Inside Energy Consultants to success.

- Earned the prestigious Net Promoter Certification, a system designed to increase client referrals and provide upper management with measurable data tied to the client experience. - Developed all training materials, including customer service and cross-selling, and trained employees to optimize the customer experience

Held monthly team building sessions to boost employee morale and to create an environment of engagement.

- Doubled the firm's referrals within six months of deploying Net Promoter System.

-Was a key member of the weekly marketing meetings, providing insights on a broad range of advertising subjects including analysis of all media buying.

- Developed a training division for the agency where I created and facilitated customer service and cross-sell training programs for their legal clients.

- Created and implemented the agency's referral marketing department, establishing relationships with potential referral partners on behalf of MorrisMadsen's clients.

- Created, coordinated and implemented marketing plans designed to maintain and increase existing business and capture new opportunities for a wide range of clients.

- Taught, developed and motivated a team of 14 inbound sales agents by taking calls at each agent's desk to demonstrate the specific skills that were necessary to capture new business.

- Within two months of being promoted, my team went from fourth in performance to being the top producing team.

- One of the top five performers for months of June, July, October, November and December of 2011 as well as January of 2012 through March 2012.

- Number one agent of nearly 70 agents for first quarter 2012.

- Golden ticket recipient for months of April through July 2011 for exceeding sales goals on the month end scorecard, as well as October and November of 2011.

- Regularly had one of the department's highest call quality scores.

- Developed strong cross selling and customer services skills.

- Awarded employee of the year 2001-2003.

- Responsible for assisting Phone Bankers in achieving the center's sales goals by creating promotions and providing one-on-one coaching.