ELISE COLE
Christiansburg
Summary
Dedicated worker with excellent communication, time management and computer skills. Hard worker experienced in problem solving. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
16
16
years of professional experience
Work History
Tax Technician
Montgomery County Treasurer
04.2024 - 01.2026
- Developed strategies to minimize clients' tax liabilities in compliance with current regulations.
- Processed refunds accurately while ensuring all necessary paperwork was completed correctly.
- Reviewed prior year returns for errors or missed opportunities for deductions or credits.
- Negotiated payment plans with clients who were delinquent on taxes owed.
- Maintained up-to-date knowledge of changes in the tax code through continuing education courses.
- Monitored deadlines throughout the year so that payments could be made timely without penalty or interest charges.
Trainer
Backcountry.com
08.2016 - 02.2023
- Assessed classroom delivery and learner retention to meet training objectives.
- Analyzed, reported and communicated data relating to training compliance program management.
- Measured quality of training through participant surveys and assessments.
- Worked with department managers in keeping staff informed of training program status.
- Implemented new hire training program to onboard and train new employees within operations.
- Assigned instructors to conduct training.
- Organized and directed orientation and onboarding sessions for employees and customers.
- Scheduled classes and training sessions based on classroom and equipment availability.
Clinical Associate
Carilion Clinic
02.2016 - 06.2016
- Prepared charts and pre-admission consent forms.
- Safeguarded medical records to secure patient information and maintain patient confidentiality.
- Inventoried medical stock and placed orders to keep supplies ready.
- Took temperatures, blood pressure and weight to prepare patients for examinations.
- Updated and entered patient information into computer system.
Patient Access Representative
Carilion Clinic
10.2015 - 02.2016
- Counseled and assisted patients with application processes for available financial assistance programs.
- Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Preserved patient accounts by obtaining and updating personal and financial information.
- Identified self-pay patients to refer to financial assistance programs.
Transportation Security Officer
Transportation Security Administration
02.2010 - 10.2015
- Conducted facial recognition and analyzed identification materials to distinguish potential security risks.
- Controlled entry and exit points to prevent unauthorized persons from entering or exiting areas.
- Observed and analyzed behavior of travelers to identify potential security risk within airport.
- Gave oral instructions to passengers to facilitate positive screening experience while maintaining safety and security.
- Operated and calibrated explosive trace detector machinery, walk-thru metal detectors and hand-held metal detectors.
- Utilized advanced imaging technology to screen passengers and accessible property moving through security checkpoints.
- Analyzed personal identification and necessary travel documents for signs of fraud or alterations.
- Confiscated dangerous items and hazardous materials found in opened bags and turned them over to airlines for disposal.
- Performed pat-down and hand-held wand searches of passengers who had triggered machine alarms, who are unable to pass through metal detectors and who had been randomly identified for such searches.
Education
Bachelor of Science (B.S.) - Clinical Psychology
Liberty University
Lynchburg, VA05.2008
Skills
- Orientation and Onboarding
- Course Materials Development
- Training Method Development
- Training Program Design
- Procedure Manual Writing
- Course Planning
- Customer Service
- Data Entry
Timeline
Tax Technician
Montgomery County Treasurer
04.2024 - 01.2026
Trainer
Backcountry.com
08.2016 - 02.2023
Clinical Associate
Carilion Clinic
02.2016 - 06.2016
Patient Access Representative
Carilion Clinic
10.2015 - 02.2016
Transportation Security Officer
Transportation Security Administration
02.2010 - 10.2015
Bachelor of Science (B.S.) - Clinical Psychology
Liberty University