- Dancing
- Music
- Lacrosse
- Travel
Elise Collins
Derry,NH
Summary
Dedicated professional with exceptional communication skills and a strong focus on guest satisfaction. Proven ability to enhance experiences through effective teamwork and adaptability in fast-paced environments.
Dynamic individual with experience in event coordination, guest services, and team mentorship. Skilled in fostering collaboration and cultural sensitivity, contributing to improved operational processes and enhanced guest experiences.
Proactive and adaptable professional with a versatile background in customer service and athletics. Known for strong teamwork and communication skills, ready to leverage expertise to drive guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Usher Volunteer
Marshall University
Huntington, WV
09.2025 - Current
- Guided attendees to designated seating areas, ensuring smooth entry and exit during events.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining a safe and organized environment in accordance with venue protocols.
- Collaborated with event staff to streamline operational processes and enhance guest experience.
- Monitored crowd behavior, proactively addressing potential concerns to ensure safety of attendees.
Student Athlete
University of Charleston Women's Lacrosse
Charleston, WV
08.2025 - Current
- Developed teamwork and communication skills through collaborative practices and competitive matches.
- Executed daily training routines, enhancing physical fitness and technical skills in lacrosse.
- Adapted strategies during games, contributing to team performance and decision-making processes.
- Assisted coaching staff in organizing practice sessions, ensuring efficient use of training facilities.
- Mentored younger teammates, fostering skill development and encouraging sportsmanship on and off the field.
- Analyzed game footage to identify areas for improvement, enhancing individual and team performance metrics.
- Coordinated fundraising events for the program, building relationships with local businesses and alumni support networks.
Server
Tupelo Music Hall
Derry, NH
11.2022 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables simultaneously, demonstrating efficiency in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings and customer service protocols.
- Processed transactions accurately, handling cash and credit card payments securely.
- Resolved guest complaints swiftly, maintaining high customer satisfaction standards.
- Assisted in inventory management, tracking supplies to minimize waste and shortages.
- Implemented best practices for sanitation and cleanliness in dining area operations.
- Improved dining experience by providing prompt, attentive service to guests.
Band Member
Glue
Derry, NH
10.2021 - Current
- Collaborated with band members to create and refine original music compositions.
- Led rehearsals to enhance performance quality and ensure cohesive sound.
- Developed promotional strategies to increase audience engagement at events.
- worked with non-profits that advocates for mental health through music
- Deep understanding of music
Lacrosse Coach
Four Leaf Lacrosse
Hampstead, NH
12.2022 - 06.2023
- Mentored assistant coaches, fostering professional growth and cohesive team dynamics.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Conducted clinics for youth players, promoting sport participation and skill advancement.
- Collaborated with parents to maintain open communication regarding player needs and expectations.
- Trained team members in midfield, attack and defensive positions.
Education
Bachelor of Science - Entrepreneurship
University of Charleston
Charleston, WV04.2029
Skills
- Cleanliness and hygiene
- Cultural sensitivity
- Assertiveness
- Navigation assistance
- Ticket scanning
- Cleaning and sanitizing
- Verbal communication
- Cash register operation
- Professional appearance
- Guest and client satisfaction
- Teamwork
- Positive attitude
Interests
Timeline
Usher Volunteer
Marshall University
09.2025 - Current
Student Athlete
University of Charleston Women's Lacrosse
08.2025 - Current
Lacrosse Coach
Four Leaf Lacrosse
12.2022 - 06.2023
Server
Tupelo Music Hall
11.2022 - Current
Band Member
Glue
10.2021 - Current
Bachelor of Science - Entrepreneurship
University of Charleston