Elise Forest
Henderson,NV
Overview
11
11
years of professional experience
Work History
Office Manager
Boulder City Smiles
BOULDER CITY, NV
11.2013 - Current
- Addressed customer inquiries promptly, fostering positive relationships.
- Monitored invoices and payments for accurate accounts receivable and payable entries.
- Assigned tasks to team, establishing priorities and objectives.
- Conducted staff training on company policies, operational procedures and industry standards.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained confidential records relating to personnel matters.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries via phone or email in a professional manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
Irvine High Scool
Irvine Ca06-1998
Skills
- Office management
- Invoice processing
- Budget management
- Employee training
- Customer service
- Staff scheduling
- Multitasking
- Customer relations
Timeline
Office Manager
Boulder City Smiles
11.2013 - Current
High School Diploma -
Irvine High Scool