E-Commerce Manager
2021 - Current
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Increased shipping efficiency by creating and implementing workflows that customer communications and package tracking.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new apps to further enhance website UI and UX.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content and user experience.
- Collaborated with cross-functional teams to develop and launch new products
- Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.