Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elise Garrett

Ashland,WI

Summary

Dynamic Senior Customer Service Representative at Symetra with a proven track record in enhancing customer satisfaction and mentoring team members. Skilled in professional communication and data analysis, I consistently resolved inquiries efficiently, contributing to a collaborative team environment and exceeding performance metrics. Passionate about delivering exceptional service and fostering team success.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

Symetra
06.2023 - Current
  • Assisted customers with inquiries, providing timely and accurate information.
  • Collaborated with team members to enhance service delivery and support processes.
  • Contributed to team meetings by sharing insights on improving customer experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.

Customer Service Representative

Symetra
10.2020 - 06.2023
  • Trained new hires on customer service protocols, fostering a knowledgeable team environment.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Food Service Leader

Kwik Trip
07.2017 - 12.2020
  • Supervised daily operations to ensure adherence to food safety standards and customer service excellence.
  • Trained and mentored team members on food preparation techniques and inventory management practices.
  • Implemented process improvements that enhanced efficiency in food service delivery, reducing wait times.
  • Coordinated product ordering and inventory control, maintaining optimal stock levels for smooth operations.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service by promptly addressing concerns and resolving any issues that arose during shifts.
  • Improved customer satisfaction by consistently providing high-quality food and service.
  • Provided ongoing coaching and mentoring to junior staff members, helping them develop their skills in food preparation and service techniques.
  • Ensured all equipment was properly maintained and repaired as needed, reducing downtime for essential kitchen functions.
  • Enhanced team efficiency through effective delegation, training, and performance management of staff members.

Education

High School Diploma -

Ashland High School
Ashland
06.2001

Skills

  • Customer support
  • Call center experience
  • Documentation review
  • Database research
  • Email management
  • Teamwork and collaboration
  • Document and records management
  • Product knowledge
  • Professional communication with customers
  • Data entry

Timeline

Senior Customer Service Representative

Symetra
06.2023 - Current

Customer Service Representative

Symetra
10.2020 - 06.2023

Food Service Leader

Kwik Trip
07.2017 - 12.2020

High School Diploma -

Ashland High School

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