Elise Garrison
New Caney,TX
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
25
25
years of professional experience
Work History
Branch Manager
PNC Bank
07.2021 - Current
- Responsible for branch recruitment, talent development and growth, coaching, and assessing employees for job performance and merit compensation, and bringing new business to the bank
- Monitoring branch operations
- Lead sales teams in successfully meeting branch goals
- Small Business prospecting
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
Financial Center Manager
Bank Of America, NA
12.2011 - 07.2021
- Responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience
- Communicate with consumer market managers, conduct performance assessments and update staff on business developments
- Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships.
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
Assistant Banking Center Manager/Teller Coach
Bank Of America, NA
08.2008 - 12.2011
- Accountable for day-to-day management of sales and service fulfillment
- Observe all members of the team and provide on-the-spot coaching and action plans to further develop skill levels
- Work directly with customers while leading from the lobby to uncover financial goals and needs
- Training new hire tellers to be efficient in their new roles by educating them on operations, policies and procedures, and customer service expectations.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Teller / Teller Manager
Bank of America
12.1997 - 12.2007
- Trained new employees in cash handling procedures, bank policies and customer service to promote compliance with established standards.
- Supported Branch Manager with special projects and additional job duties.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Performed daily Teller functions and resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
Education
MBA -
University of Phoenix
Tempe, AZ02.2014
Skills
- Cost Management
- Microsoft Outlook
- Corporate Social Responsibility
- Intuit QuickBooks
- Information Security
- Sales Expertise
- Banking Operations
- Employee Development
- Risk Analysis
- Credit Approval and Denial
- Client Relationship Management
- Staff Evaluations
Accomplishments
- Inland Empire East Leadership Council
- Bank of America Volunteer Council
- Received the " iLead Award” for exemplary performance and recognition for Q3 and Q4 2022.
Timeline
Branch Manager
PNC Bank
07.2021 - Current
Financial Center Manager
Bank Of America, NA
12.2011 - 07.2021
Assistant Banking Center Manager/Teller Coach
Bank Of America, NA
08.2008 - 12.2011
Teller / Teller Manager
Bank of America
12.1997 - 12.2007
MBA -
University of Phoenix