Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Elise Gastelum

Appleton,WI

Summary

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Overview

11
11
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Appleton, WI
03.2024 - 06.2024
  • I attended to customers' inquiries about their purchases and helped them make the right purchases. I also helped with returns and refunds of goods such as bras, lingerie, robes lounge wear clothing sold
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Attended weekly team meetings to review performance goals and objectives.
  • Processed transactions using a point-of-sale system.
  • Tracked sales performance metrics to identify trends in market place.
  • Conducted inventories on a regular basis to track stock levels.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Retail Sales Team Member

Fleet Farm
Appleton, WI
07.2023 - 02.2024
  • Conducted weekly inventories of merchandise in order to maintain accurate records of items available for sale.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Processed returns and exchanges promptly according to company policy.
  • Assisted customers with locating products within the store.
  • Participated in team meetings to discuss strategies for increasing sales or improving service quality standards.
  • Verified that all promotional materials were properly displayed throughout the store.
  • Organized backroom storage areas according to established procedures.
  • Assisted other departments when needed such as stocking shelves in grocery section or helping out at checkout lanes.
  • Adhered to safety regulations when handling hazardous materials or operating machinery.
  • Operated a cash register and handled customer payments accurately and efficiently.
  • Greeted customers upon entering the store and provided them with assistance.
  • Processed returns and exchanges according to company policy guidelines.
  • Trained new employees on proper customer service techniques, use of equipment, and other job-related tasks.
  • Ensured all merchandise was correctly priced, labeled, and displayed.
  • Collaborated effectively with other team members in order to achieve common goals.
  • Maintained a clean work area by sweeping, mopping, dusting, vacuuming.
  • Replenished stock on shelves, racks, and displays throughout the store.

Hydroponics Specialist

Riverview Gardens
Appleton, WI
03.2023 - 07.2023
  • Created training materials for new hires on the company's procedures and policies.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Investigated new technologies related to hydroponics, aeroponics or other controlled environment agriculture systems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Investigated new technologies that could be used in the cultivation process such as hydroponics or aeroponics systems.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Planted seedlings inside trays of rock moss, and moved around a swimming pool full of floating lettuce heads on rectangular styrofoam rafts to propagate food for Food for America
  • This job also counted as over 200 hours of community service

Drive-Thru Cashier

Rocky Rococo Pizza and Pasta
Appleton, WI
12.2022 - 02.2023
  • Ensured compliance with all health regulations related to food handling practices.
  • Greeted customers, took orders, and provided product information.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Assisted in training new employees on restaurant procedures and policies.
  • Received payment from customers and made change as needed.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Kept drive-thru station well-stocked and organized to meet customer needs.

Bridal Sales Consultant

David's Bridal
Green Bay, WI
04.2021 - 08.2021
  • Provided exceptional customer service at all times by going above and beyond expectations.
  • Assisted brides in selecting their wedding gowns, veils, and accessories.
  • Developed strong relationships with vendors to ensure timely delivery of product orders.
  • Ensured all sales were completed accurately and efficiently according to company policies.
  • Advised brides on styling options based on their body type and desired look.
  • Created promotional materials such as brochures, posters, and flyers for upcoming events or new products and services offered by the store.
  • Assisted in creating a positive shopping experience for each bride who visited the store.
  • Conducted follow-up calls with clients to ensure satisfaction with purchases or services rendered.
  • Facilitated communication between brides, vendors, designers, tailors, coordinating details related to orders placed.
  • Generated reports detailing sales figures on a weekly basis.
  • Organized merchandise displays to create an inviting atmosphere for customers.
  • Managed customer inquiries in a professional manner, resolving any issues that arose promptly.
  • Greeted customers and provided them with assistance throughout the store.
  • Maintained knowledge of current trends within the bridal fashion industry.
  • Maintained accurate records of customer orders and payments received.
  • Provided detailed information regarding available products and services to customers.
  • Measured bride's sizes and made alterations as necessary.
  • Developed and maintained positive customer relationships through effective communication.
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Kept stock room organized so merchandise could be transferred quickly to sales floor.
  • Assisted customers with locating merchandise and complementary items.
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Answered customer questions about products to overcome objections and promote sales.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Sized dresses according to clients wishes.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.

Sales Associate

Schroeder's Flowers
Green Bay, WI
03.2019 - 08.2020
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Attended weekly team meetings to review performance goals and objectives.

  • Tracked sales performance metrics to identify trends in market place.
  • Processed transactions using a point-of-sale system.

Assistant Store Manager

New York and Company
Green Bay, WI
06.2016 - 08.2019
  • Ensured compliance with all safety regulations throughout the store premises.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Provided training to new employees on company policies and procedures.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained a safe working environment by enforcing safety regulations.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.

Drive-Thru Cashier

Taco Bell Restaurant
De Pere, WI
12.2017 - 03.2018
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Performed opening duties such as setting up registers with required supplies for shift operations.
  • Ensured compliance with all health regulations related to food handling practices.
  • Greeted customers, took orders, and provided product information.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Assisted in training new employees on restaurant procedures and policies.
  • Received payment from customers and made change as needed.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
  • Maintained knowledge of current menu items, prices, and promotions.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
  • Prepared food items according to company standards for quality and presentation.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Inspected kitchen equipment regularly for proper functioning and safety hazards.
  • Utilized computer system to track sales data for daily reports.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.

Cashier

Kohls Department Store
Ashwaubenon, WI
06.2015 - 11.2015
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.

Bakery Clerk

Larry's Piggly Wiggly
De Pere, WI
02.2013 - 10.2013
  • Decorated cakes according to customer requests while maintaining quality control standards.
  • Received incoming shipments of ingredients and supplies for baking operations.
  • Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
  • Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
  • Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
  • Operated cash register to process customer orders accurately and efficiently.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Verified that all products were labeled with correct pricing information.
  • Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
  • Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
  • Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
  • Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Greeted customers, answered questions and provided product knowledge.
  • Checked expiration dates on all food items to ensure freshness of products being sold.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Provided excellent customer service to foster satisfaction and loyalty.

Education

High School Diploma -

De Pere High School
De Pere, WI
06-2016

Associate of Arts - General Studies

Fox Valley Technical College
Appleton, WI

Skills

  • Retail loss prevention
  • Customer Needs Assessment
  • Contract Preparation
  • Order Processing
  • Product Sales
  • Payment Processing
  • Client Account Management
  • Inventory Control
  • Cash Register Operation
  • Store Opening and Closing
  • Financial records analysis
  • B2B sales and customer service
  • Superb time management
  • Customer Service
  • Relationship Building
  • Merchandising understanding
  • Excellent communication skills
  • Cash Handling
  • Retail Store Operations
  • Money Transfer Systems
  • Professional Demeanor
  • POS System Operation
  • Listening Skills
  • Complex Problem-Solving
  • Reading comprehension skills
  • Sales Training
  • Sales expertise
  • Problem-solving skills
  • Energetic self-starter
  • Multi-tasking strength
  • Time Management
  • Written and oral communication skills
  • Cash Handling Accuracy
  • Fraud Detection

Timeline

Sales Associate

Victoria's Secret & PINK
03.2024 - 06.2024

Retail Sales Team Member

Fleet Farm
07.2023 - 02.2024

Hydroponics Specialist

Riverview Gardens
03.2023 - 07.2023

Drive-Thru Cashier

Rocky Rococo Pizza and Pasta
12.2022 - 02.2023

Bridal Sales Consultant

David's Bridal
04.2021 - 08.2021

Sales Associate

Schroeder's Flowers
03.2019 - 08.2020

Drive-Thru Cashier

Taco Bell Restaurant
12.2017 - 03.2018

Assistant Store Manager

New York and Company
06.2016 - 08.2019

Cashier

Kohls Department Store
06.2015 - 11.2015

Bakery Clerk

Larry's Piggly Wiggly
02.2013 - 10.2013

High School Diploma -

De Pere High School

Associate of Arts - General Studies

Fox Valley Technical College

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Elise Gastelum