Elise Giard
Arlington,MA
Summary
Resourceful worker with a history of success providing customer service and performing administrative duties in fast-paced roles. Effective leader and communicator with strong skills in time management, organization, and collaboration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Community Advisor
Lesley University
08.2019 - 12.2021
- Managed community of 30 residential university students
- Advised students on academic resources and resolved conflicts
- Responded to emergency situations
- Maintained budgets, reports, and requests.
- Developed and implemented minimum of 3 educational and engaging programs a month
Front Desk Agent
Holiday Inn Express & Suites
06.2021 - 08.2021
- Effectively operated hotel software to complete the check in and check out process
- Regularly collected payments and handled financial transactions
- Acquired proficient knowledge of surrounding area and the hotel to educate guests on amenities and entertainment/dining options
- Answered high volume of telephone calls on multi-line phone system and accurately recorded messages
- Liaised with management and staff in multilingual environment to ensure the satisfaction of guests
Intern
Resilient Birth
01.2021 - 05.2021
- Assisted with administrative communication and directing clients to resources
- Helped to develop social media content for Facebook and Instagram
- Transcribed and edited training videos
- Completed relevant research and compiled literature reviews
- Coordinated multiple calendars to successfully organize and conduct interviews
Infant/Toddler Teacher
Cadence Education
06.2019 - 06.2021
- Helped facilitate the emotional, social, and physical growth in groups of infants, toddlers, and preschool-aged children;
- Contributed to designing engaging curriculums
- Wrote and maintained daily reports on activities for each child
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated frequently with parents to build and maintain positive relationships and support individualized education and care strategies
Intern
Brahma Kumaris
09.2019 - 12.2019
- Assisted with operating events at venues
- Designed content for and facilitated meditations
- Provided clerical support, responding to general inquiries
Education
Bachelor of Arts - Holistic Psychology
Lesley University
Cambridge, MA 09.2018 - 01.2022
Skills
Organization
BudgetingCommunication
Microsoft Office
Customer serviceTimeline
Front Desk Agent
Holiday Inn Express & Suites
06.2021 - 08.2021
Intern
Resilient Birth
01.2021 - 05.2021
Intern
Brahma Kumaris
09.2019 - 12.2019
Community Advisor
Lesley University
08.2019 - 12.2021
Infant/Toddler Teacher
Cadence Education
06.2019 - 06.2021
Bachelor of Arts - Holistic Psychology
Lesley University
09.2018 - 01.2022