Resourceful worker with a history of success providing customer service and performing administrative duties in fast-paced roles. Effective leader and communicator with strong skills in time management, organization, and collaboration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Community Advisor
Lesley University
08.2019 - 12.2021
Managed community of 30 residential university students
Advised students on academic resources and resolved conflicts
Responded to emergency situations
Maintained budgets, reports, and requests.
Developed and implemented minimum of 3 educational and engaging programs a month
Front Desk Agent
Holiday Inn Express & Suites
06.2021 - 08.2021
Effectively operated hotel software to complete the check in and check out process
Regularly collected payments and handled financial transactions
Acquired proficient knowledge of surrounding area and the hotel to educate guests on amenities and entertainment/dining options
Answered high volume of telephone calls on multi-line phone system and accurately recorded messages
Liaised with management and staff in multilingual environment to ensure the satisfaction of guests
Intern
Resilient Birth
01.2021 - 05.2021
Assisted with administrative communication and directing clients to resources
Helped to develop social media content for Facebook and Instagram
Transcribed and edited training videos
Completed relevant research and compiled literature reviews
Coordinated multiple calendars to successfully organize and conduct interviews
Infant/Toddler Teacher
Cadence Education
06.2019 - 06.2021
Helped facilitate the emotional, social, and physical growth in groups of infants, toddlers, and preschool-aged children;
Contributed to designing engaging curriculums
Wrote and maintained daily reports on activities for each child
Applied play-based strategies to provide diverse approaches to learning.
Communicated frequently with parents to build and maintain positive relationships and support individualized education and care strategies
Intern
Brahma Kumaris
09.2019 - 12.2019
Assisted with operating events at venues
Designed content for and facilitated meditations
Provided clerical support, responding to general inquiries