Elise Grate
Augusta,GA
Summary
Dedicated Patient Account Representative bringing [Number] years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Talented [Job Title] successful at working with payers and hospital patients to obtain payments and resolve problems with efficiency, accuracy and a service-oriented mindset. Knowledgeable [Job Title] proficient in process and productivity improvements as well as resolving delinquencies and maximizing team effectiveness. [Number]-year record in healthcare. Enthusiastic [Job Title] eager to help hospital increase efficiency and improve patient service by providing exceptional support. Hardworking, methodical and ready to handle any challenge. Familiar with [Type] coding and diverse healthcare software systems. Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Account Representative
psb mars
Augusta, GA
05.2022 - Current
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Processed payments from patients and maintained accurate records of all transactions.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Generated detailed reports outlining billing, flagged items, and other important data.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Applied organizational policies and complied with regulations for patient privacy.
- Answered customer questions regarding account discrepancies or problems.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Patient Service Representative
RSI
Columbia, SC
05.2018 - 05.2022
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Inputted patient demographic data into electronic health record system.
- Provided customer service by answering patient questions and addressing concerns.
- Documented and managed patient information in computer system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Registered patients by verifying records to update computer system and patient charts.
- Maintained a clean and organized reception area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Transport Driver
Meduport
Charleston, SC
09.2017 - 06.2019
- Adhered to safety regulations while driving vehicles on public roads.
- Maintained safe driving habits to protect property and general public on roadways.
- Provided excellent customer service throughout all stages of delivery process.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Kept customers satisfied and loyal by completing timely and accurate deliveries.
- Worked with dispatch to update routes and inform customers of delays.
- Confirmed customer signatures upon completion of deliveries.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Performed pre-trip inspections on assigned vehicle prior to departure from facility.
Education
High School Diploma -
R. B. Stall High School
North Charleston, SC06-2004
Skills
- Medical Billing
- Coding
- Insurance Verification
- Verbal and Written Communication
- Payment Processing
- Medical Terminology
- HIPAA Compliance
- Medical Terminology Knowledge
- Patient Care
- Insurance Billing
- Follow-Up Skills
- HIPAA Understanding
- Collections Experience
Certification
- Epic
- artiva
- finesse
- knowledge exchange
Accomplishments
- employment of the month
Timeline
Patient Account Representative
psb mars
05.2022 - Current
Patient Service Representative
RSI
05.2018 - 05.2022
Transport Driver
Meduport
09.2017 - 06.2019
High School Diploma -
R. B. Stall High School
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