Elise Hailey
Summary
Dynamic professional with extensive experience in customer service, relationship building and cash handling, complemented by an understanding of banking services and products. Recognized for reliability and integrity, consistently achieving goals through precise processing of high transaction volumes while maintaining professionalism and courtesy. Committed to delivering exceptional value by leveraging knowledge of financial products to identify optimal solutions tailored to customer needs. Proven ability to foster strong client relationships and enhance customer satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
04.2024 - Current
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile banking app.
- Monitored and reported suspicious activity in line with bank security policies.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cultivated warm relationships with regular customers.
Assistant General Manager
Salaam
04.2022 - 03.2024
- Was responsible for handling cash and preparing deposits.
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
- Was able to quickly and effectively resolve issues in order to increase customer approval.
- Was in charge of the team's schedule, keeping an eye on coverage requirements and individual strengths.
- Ensuring that employees adhere to the company's policies, procedures, and strategies
- Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues.
- Maintained a well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Took customer orders and took advantage of opportunities to sell specialty drinks and foods.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Hat Creek Burger Company
06.2017 - 09.2021
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Instructed team members on how to implement successful operational and sales strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Communications - Some college (No degree) -
Blinn College
Bryan, TXHigh School - undefined
Anderson High School
Austin, TX01.2019
Skills
- Empathy
- Communication skills
- Time Management
- Team Player
- Calm under pressure
- Training and development
- Experience in risk evaluation
- Problem resolution
- Customer engagement strategies
- Cash management
Timeline
Teller
Wells Fargo
04.2024 - Current
Assistant General Manager
Salaam
04.2022 - 03.2024
Assistant Manager
Hat Creek Burger Company
06.2017 - 09.2021
High School - undefined
Anderson High School
Communications - Some college (No degree) -
Blinn College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Rachel MioneRachel Mione
TELLER at Heartland Bank & TrustTELLER at Heartland Bank & Trust