Elise Halula
Chandler,AZ
Summary
Professional client relationship manager with focus on delivering outstanding client experiences and achieving business goals. Known for building and maintaining strong client partnerships while adapting to dynamic needs. Effective team collaborator with knack for project management and communication.
Overview
12
12
years of professional experience
Work History
SENIOR CLIENT ACCOUNT EXECUTIVE
CoValence Labratories
01.2018 - Current
- Company Overview: Servicing part of the top 10 clients totaling in $10M annually in business.
- Independently worked in an office environment directly under the Chief Sales Officer managing in excess of leading Implementation and Account Coordination for over 75 client sales accounts.
- Entrusted with confidential client information in compliance with creating and approving new development contracts; including any and all Private Label Formulas and Custom Development formula projects to launch in market to meet client product needs.
- Created and managed implementation timelines to ensure successful product launches, managing project scope, coordinating cross-functional teams including R&D, QC, and Manufacturing all while providing status updates.
- Maintained clear and concise communication in liaison with all departments including R&D, Quality Control, Manufacturing and Shipping on the status of all new and open orders including raw materials, compounding, micro and micro approvals, OTC requirements, lab testing, packaging, kits to production, ETA’s for incoming components, and required documents.
MEMBER SUCCESS ADVISOR, STUDY CLUB
Spear Education
01.2018 - 01.2018
- Company Overview: Achieving 90% retention rate of all members.
- Manage a proactive and effective renewal process with regular touch-points to also drive seminar bundling of 50% at time of renewal. Ensure newly purchased seminars within 60 days of purchase at 85% utilization rate. Managed client relationships to align expectations and deliver solutions within established deadlines, ensuring satisfaction and repeat business and help the migration to VIP status.
- Complete world-class on-boarding within 30 days of purchase to all new members to ensure familiarity to platform and reduce time to value.
- Build a Member Success Plan (MSP) based on client’s reason for purchase, goals and expectations around ROI and manage/track progress.
- Managed client relationships to align expectations and deliver solutions within established deadlines, ensuring satisfaction and repeat business.
ASSOCIATE PARTNER ACCOUNT MANAGER
Blackhawk Network
01.2017 - 01.2018
- Company Overview: Responsible for overall client relationship & defining the strategic direction for B2B growth revenue.
- Play a hands on role in managing the implementation/onboarding process for new digital/exchange partners, making sure timelines and milestones are adhered to.
- Gather technical requirements for conceptually complex client projects and create and manage detailed project plans, ultimately being responsible for their successful delivery to the client.
- Champion strategic new enhancements for your clients with the Product Management and Development Team.
SENIOR CLIENT ACCOUNT MANAGER
SmartZip Analytics
01.2014 - 01.2017
- Company Overview: Act as the primary contact for assigned clients and provide day-to-day exceptional customer service and support to our Real Estate agents
- Provides customer service to our client base assisting in troubleshooting, walk-through of the program, and assisting in strategy ideas to help our client build their book of business utilizing the CRM.
- Active team leader of the training team to help train and structure new employees that come on board for the Account Management position.
- Anticipate and respond to client service requests from agents—providing necessary research, problem solving and resolution support—while managing internal and external expectations.
Education
Bachelor of Science degree - Human Services & Management
University of Phoenix
05.2014
Associate of Arts degree - Social Science
Las Positas Community College
06.2011
Skills
- Client Relationship Management
- Account Management
- Product Development
- Project Management
- Onboarding & Training
- Problem Solving
- Communication
- Market Research
- CRM proficiency
- Performance tracking
- Teamwork and collaboration
- Customer service
Timeline
SENIOR CLIENT ACCOUNT EXECUTIVE
CoValence Labratories
01.2018 - Current
MEMBER SUCCESS ADVISOR, STUDY CLUB
Spear Education
01.2018 - 01.2018
ASSOCIATE PARTNER ACCOUNT MANAGER
Blackhawk Network
01.2017 - 01.2018
SENIOR CLIENT ACCOUNT MANAGER
SmartZip Analytics
01.2014 - 01.2017
Associate of Arts degree - Social Science
Las Positas Community College
Bachelor of Science degree - Human Services & Management
University of Phoenix
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