Elise Howe
Indianapolis,IN
Summary
Experienced and reliable Team Manager with a focus on motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and de-escalating situations. Art student with a passion for human interaction and the culture of art.
Overview
4
4
years of professional experience
Work History
Team Manager
Panera Bread
Avon, IN
07.2023 - Current
- Maintained a professional demeanor by staying calm when addressing upset customers and quickly finding solutions to complaints.
- Specialized in customer service interaction. Memorized regulars, created memorable experiences, and worked to find creative ways to connect to customers.
- Answering the phone to take catering orders, handle escalated complaints, and resolve customer and management conflicts.
- Managed an area of resource, using Excel to create reports based on data and make subsequent observations.
- Cultivated positive, productive team environments, resolving conflicts between employees quickly. Worked to improve team morale and connect on a personal level with employees.
- Defined clear targets and objectives and communicated to other team members, following up on them and tracking their progress.
- Memorized a large product database and was able to relay information to customers. Sold product to customers, and pushed seasonal items.
- Managed cash handling procedures, including point of sale transactions, balancing safes and drawers, behind the scenes money management, and writing daily reports.
Team Lead
Panera Bread
Avon, IN
10.2021 - 06.2023
- Delivered effective customer service to by leveraging extensive knowledge of products and services to create a frictionless customer experience.
- Utilized personal warmth and conversational skills to create a welcoming and positive experience for customers.
- Took cash and credit card payments via phone and in person.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols. Trained new employees in multiples areas of operation.
- Followed instructions to create products in line with company standards and customer satisfaction.
Associate
Panera Bread
Avon, IN
05.2021 - 10.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
Bachelor of Arts - Drawing And Illustration
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2027
High School Diploma -
Avon High School
Avon, IN05.2023
Skills
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Customer Service
- Problem Resolution
- Relationship Building
- MS Office
- Interpersonal Relations
- Cash Handling
Timeline
Team Manager
Panera Bread
07.2023 - Current
Team Lead
Panera Bread
10.2021 - 06.2023
Associate
Panera Bread
05.2021 - 10.2021
Bachelor of Arts - Drawing And Illustration
Indiana University - Purdue University Indianapolis
High School Diploma -
Avon High School