Hi, I’m
Elise Kern
Peoria,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
years of professional experience
Work History
Sam's Club
Fresh Team Manager
07.2021 - Current
Job overview
- Led 38 employees through effective communication, coaching, training and development to improve quality of service including supervisors.
- Evaluated employee performance on daily/weekly basis and coached and trained team members, increasing quality of work and employee motivation.
- Drove performance of staff by leading positive work atmosphere and administering servant leadership.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Controlled and set plans for monthly inventory of fresh department.
- Overseen technology applications for fresh departments on daily production plans.
- Managed shrink and throw away controls for club's PNL
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Sam's Club
Merchandise Compliance Manager
05.2020 - 07.2021
Job overview
- Led team of 25 people including supervisors
- Maintained current understanding of company standards and compliant regulations and implemented it along with safety.
- Publicized health and safety program requirements and mentored associates on critical nature of compliance and safety
- Overseen annual planning of inventory.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Developed and delivered training programs to inform new and current associates about compliance issues.
- Supervise layout changes with planning and execution.
Sam's Club
Member Specialty Manager
06.2016 - 05.2020
Job overview
- Lead 97 associates including supervisors.
- Wrote and updated work schedules to account for changing staff levels and expected workloads.
- Oversaw cash flow of club, including cashier operations, accuracy of reports.
- Maintained strong customer relations and effective member service standards.
- Taught and trained supervisors on processes of front-end operating standards.
- Planning and leading team to success with membership metrics and goals
- Performed hiring through Workday.
- Approved community grants.
Sam's Club
Manager in Training
06.2016 - 07.2016
Job overview
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Enhanced supervisory and leadership abilities by working closely with mentoring Assistant Managers
- Pursued every opportunity to learn about Sam's MIT program at all levels and improve team member support.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Sam's Club
Merchandising Lead
03.2015 - 06.2016
Job overview
- Led team of 20 employees.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
Sam's Club
Audit Associate
08.2013 - 03.2015
Job overview
- Performed strategic planning, execution and finalization of audits daily
- Annual inventory
- Prepared working papers, reports and supporting documentation for audit findings.
- Analyzed trends over monthly, quarterly and annual financial data to investigate fluctuations.
- Identified various on hand issues of products and put in corrective action
- Complied with established internal procedures by examining reports, processes and documentation.
Sam's Club
Member Service Team Lead
08.2009 - 08.2013
Job overview
- Led 50 associates
- Writing schedules
- Front end standards and metrics
- Memberships sales drives
- Associate development
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Sam's Club
Member Service Desk Associate
12.2004 - 07.2009
Job overview
- Resolved member complaints and membership issues
- Counted money in drawers at beginning and end of each shift.
- Handled daily credit and cash transactions for members with accuracy and speed.
- Processed accurate and efficient memberships with tax exempt and credit cards attached.
- Maintained current knowledge of store promotions and highlighted membership promotion to members.
- Processed POS transactions, including checks, cash and credit purchases/payments or refunds.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Discussed customer concerns regarding membership and credit card issues, to promote improved user experience.
Sam's Club
Sales Associate
01.2004 - 12.2004
Job overview
- Floor standards
- Forklift Operator
- Running registers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved perfect attendance and on-time record.
Sam's Club
Cashier
08.2003 - 01.2004
Job overview
- Front end standards
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Villa Grove High SchoolVilla Grove, IL
High School Diploma
12.2001
Skills
- Food Safety Compliance Certification
- Internal Audits
- Scheduling and Coordinating
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Administrative Support
- Behavior Identification
- Goal Attainment
- Recruitment Support
- Operational Efficiency
- Team Management Understanding
Certification
- Certified Food Safety
- Certified Forklift operator
- Certified Scissor lift operator
Additional Information
I have been with Sam's club for over 19 years, its the only company I have worked for. I would like to see what other opportunities and challenges are out there for me. I have a lot of leadership skills and would like to see how else I can incorporate the skills and what I have learned with a possible new adventure.
Timeline
Fresh Team Manager
Sam's Club
07.2021 - Current
Merchandise Compliance Manager
Sam's Club
05.2020 - 07.2021
Member Specialty Manager
Sam's Club
06.2016 - 05.2020
Manager in Training
Sam's Club
06.2016 - 07.2016
Merchandising Lead
Sam's Club
03.2015 - 06.2016
Audit Associate
Sam's Club
08.2013 - 03.2015
Member Service Team Lead
Sam's Club
08.2009 - 08.2013
Member Service Desk Associate
Sam's Club
12.2004 - 07.2009
Sales Associate
Sam's Club
01.2004 - 12.2004
Cashier
Sam's Club
08.2003 - 01.2004
Villa Grove High School
High School Diploma
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