Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Barista
Wire and Steam Coffee Company
05.2021 - Current
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Social Media Manager
Wire and Steam Coffee Company
05.2021 - Current
Oversaw social media presence and aligned posts to include branding and trending ideas.
Managed multiple social media platforms, ensuring a consistent brand voice and message.
Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Project Manager Associate at The Hartford Steam Boiler Inspection and Insurance CompanyProject Manager Associate at The Hartford Steam Boiler Inspection and Insurance Company