Elise Lannert
Boulder,CO
Summary
I’m a dedicated manager with over 4 years of experience in customer service, employee training, and team leadership. My work thus far has been in a fast-paced food service environment, where I’ve learned how to keep things running smoothly, support my team, and make sure customers feel taken care of. I enjoy helping others grow in their roles, building strong team dynamics, and finding practical ways to improve day-to-day operations. Whether it’s training new hires, handling tough situations, or jumping in wherever I’m needed, I take pride in being someone my team can count on.
Overview
4
4
years of professional experience
Work History
Manager
Chick-fil-A
Willowbrook, Illinois
09.2020 - 01.2025
- Trained new employees on company policies and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Documented training activities including attendance records and trainee feedback.
- Recommended changes or improvements in existing training processes as needed.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Handled cash register transactions accurately while providing excellent customer service.
- Implemented company policies consistently across all shifts.
- Managed store operations.
- Responded to customer inquiries and complaints in a professional manner.
- Provided guidance and support to other team members as needed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, COSkills
- Employee training
- Customer service
- Conflict resolution
- Team leadership
- Critical thinking
- Relationship building
- Clear communication
- Team building
- Staff training
- Interpersonal communication
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Manager
Chick-fil-A
09.2020 - 01.2025
Bachelor of Arts - Psychology
University of Colorado At Boulder
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