Elise Maldonado
Port Saint Lucie,FL
Summary
Positive, motivated, and enthusiastic bilingual professional with 10+ years' experience in the Customer Service industry and Front Office Administrator. Reliable worker with the ability to learn new concepts and skills quickly. Strong problem solver who readily adapts to change, works independently and exceeds expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Administrator
TC Delivers
04.2018 - 05.2023
- Interacted with customers by phone or in-person to provide information.
- Screened visitors and issued badges to maintain safety and security.
- Routed business correspondence, documents to correct departments and staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided backup to Client Services Coordinator to step in to assist with various tasks whenever employee was absent or at lunch.
- Accept and deposit postage checks for upcoming work.
- Evaluate Sales Orders, Production Requirement Sheets and job Jackets for thoroughness. Evaluate machine reports vs Operator Logs to improve accuracy and fix any errors.
- Kept high average of performance evaluations
Customer Service Agent
Alorica/ Work From Home
10.2011 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and answered questions about products and services.
- Processed customer service orders promptly to increase customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Managed over 50 customer calls per day and increased sales by 10%.
Administrative Assistant
Tire Express & Auto Service
01.2004 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Some College (No Degree) - Business Administration
Valencia College
Orlando, FLHigh School Diploma -
Academia Barbara Ann Roessler
Puerto Rico05.1989
Skills
- Inbound Phone Call Handling
- Accuracy Improvements
- Knowledge of Office Equipment
- Administrative Duties
- Customer Interaction
- Maintaining Office Records
- Problem-Solving Techniques
- Microsoft Office
Languages
English
Spanish
Timeline
Office Administrator
TC Delivers
04.2018 - 05.2023
Customer Service Agent
Alorica/ Work From Home
10.2011 - 03.2018
Administrative Assistant
Tire Express & Auto Service
01.2004 - 10.2011
Some College (No Degree) - Business Administration
Valencia College
High School Diploma -
Academia Barbara Ann Roessler
Similar Profiles
Mark PerryMark Perry
NA at TC DeliversNA at TC Delivers
HECTOR PEREZ FERNANDEZHECTOR PEREZ FERNANDEZ
26Ft Box Truck Driver at TC Delivers26Ft Box Truck Driver at TC Delivers
Joseph WardJoseph Ward
Account Manager at Tbhc DeliversAccount Manager at Tbhc Delivers