Elise Martinez
Durango ,CO
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Purgatory Resort
Durango, CO
12.2023 - Current
- Performed basic administrative tasks, including data entry, to support office operations.
- Greeted guests, answered phone calls, booked reservations, processed payments, and managed mail and deliveries.
- Provided customer service to guests and assisted with property management for owners leasing property, ensuring a pleasant guest experience.
- Assisting guests with inquiries, providing property information, and coordinating maintenance requests.
- Assisting guests with inquiries, providing property information, and coordinating maintenance requests.
Front Desk Receptionist
Four- Corners OBGYN
Durango, CO
01.2023 - 11.2023
- Patient check-in, greeting patients, verifying their identity, and updating demographic information in the system.
- Booking new appointments, rescheduling existing ones, and managing cancellations.
- Answering incoming calls, directing calls to the appropriate staff member, and taking messages.
- Checking patient insurance eligibility and verifying coverage details.
- Collecting necessary paperwork, including medical history forms, and ensuring accurate completion.
- Collecting copays and patient balances, and processing credit card payments.
- Updating patient information in the electronic medical record (EMR) system.
- Office administration, including managing appointment schedules, maintaining office supplies, and coordinating with other staff members.
- Providing basic information about office policies, appointment procedures, and billing practices.
Medical Receptionist
Durango Urgent Care
Durango, CO
08.2022 - 01.2023
- Monitor the patient waiting room, and communicate wait times to patients.
- Coordinate patient flow with medical staff to ensure efficient care.
- Assist with the patient check-out process.
- Provide excellent customer service to patients, and visitors.
- Address patients' concerns and questions appropriately.
- Maintain a positive and professional demeanor at all times.
- Arranged hospital admissions for patients as required.
Medical Receptionist
Four Corners Eye Clinic
Durango, CO
10.2021 - 08.2022
- Demonstrated strong communication and interpersonal skills to effectively interact with patients and healthcare professionals.
- Maintained attention to detail and accuracy while multitasking and prioritizing tasks in a fast-paced medical environment.
- Applied basic understanding of medical terminology to accurately process patient information and documentation.
Education
BBA - Business
Adams State University
Alamosa, CO05-2013
Skills
- Visitor Experience Management
- Departmental support
- Time management
- Hospitality services
- Office organization
- Verbal and written communication
- Administrative skills
- Multitasking and organization
- Technical support
Languages
Spanish
Limited
Timeline
Front Desk Receptionist
Purgatory Resort
12.2023 - Current
Front Desk Receptionist
Four- Corners OBGYN
01.2023 - 11.2023
Medical Receptionist
Durango Urgent Care
08.2022 - 01.2023
Medical Receptionist
Four Corners Eye Clinic
10.2021 - 08.2022
BBA - Business
Adams State University
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