Elise McGovern
Summary
Professional with expertise in social media management and content creation within the hospitality sector. Proven track record of enhancing customer satisfaction and team collaboration while adapting to dynamic environments. Proficient in online brand promotion and community engagement, consistently delivering measurable results and improving online presence. Uses creativity to develop innovative strategies that drive engagement and achieve business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Manager
Ithaki Modern Mediterranean
02.2023 - 01.2025
- Developed and executed social media strategies to boost brand awareness and engagement.
- Created engaging social media content and graphics to attract target audience.
- Managed social media accounts, overseeing content creation, scheduling, and monitoring.
- Engaged followers by responding to comments and messages, fostering positive relationships.
- Streamlined content creation processes for more frequent, impactful posts.
- Monitored trends to ensure relevant and engaging content delivery.
- Collaborated with influencers to expand reach and enhance visibility.
- Coordinated promotional events while maintaining consistent brand identity across all materials.
Server
Ithaki Modern Mediterranean
06.2021 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Showcased daily breakfast, lunch, and dinner features, highlighting cuisine elements and wine pairings.
- Earned consistent positive feedback by establishing rapport with patrons through friendly service.
- Organized and executed private events, ensuring exceptional service and customer satisfaction.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Salon Receptionist
Endless Summer Tan
03.2021 - 06.2021
- Maintained a clean and organized reception area while ensuring constant presence at desk.
- Promptly greeted clients, enhancing customer satisfaction through efficient appointment management.
- Accurately processed payments and balanced cash registers daily to facilitate smooth transactions.
- Increased sales revenue by promoting salon products and services with detailed knowledge and persuasive recommendations.
Server
Napoli Italian Eatery
10.2020 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Yaya's Euro Bistro
05.2020 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Houlihans Restaurant
08.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
The Gap
03.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate's degree - Business Administration
North Shore Community College
Danvers, MA04.2025
Skills
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Attention to detail
- Exceptional customer service
- Strong work ethic
- Time management
Certification
- Driver's License
- August 2023 to December 2027
Timeline
Social Media Manager
Ithaki Modern Mediterranean
02.2023 - 01.2025
Server
Ithaki Modern Mediterranean
06.2021 - 01.2025
Salon Receptionist
Endless Summer Tan
03.2021 - 06.2021
Server
Napoli Italian Eatery
10.2020 - 02.2021
Server
Yaya's Euro Bistro
05.2020 - 09.2020
Server
Houlihans Restaurant
08.2019 - 02.2020
Sales Associate
The Gap
03.2019 - 08.2019
Associate's degree - Business Administration
North Shore Community College
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